Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Peian Wang

Toronto,ON

Summary

Personable and creative, with keen eye for trends and innate sense of style. Possesses solid understanding of fabric quality and color coordination, coupled with skills in visual merchandising and customer service. Aims to enhance client satisfaction and drive sales through personalized fashion recommendations.

Overview

10
10
years of professional experience

Work History

Licensed Tattoo Artist

Flow Tattoo
03.2023 - Current
  • Supported studio management with administrative tasks including bookkeeping, inventory management, and scheduling appointments when necessary.
  • Continuously expanded knowledge of current tattoo trends and techniques through ongoing professional development courses and workshops.
  • Managed inventory of supplies including ink, needles, gloves, and cleaning products to ensure optimal stock levels at all times.
  • Increased repeat business through exceptional customer service and attention to detail during tattoo sessions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Eboka
01.2015 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Arts - Art History

University of Toronto
Toronto, None
01-2015

Skills

  • Client consultation
  • Fashion trends
  • Pattern mixing
  • Accessory selection
  • Social media promotion
  • Personal wardrobe designs
  • Brand awareness
  • Seasonal styling
  • Luxury apparel

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Japanese
Limited Working

Timeline

Licensed Tattoo Artist

Flow Tattoo
03.2023 - Current

Sales Associate

Eboka
01.2015 - 01.2018

Bachelor of Arts - Art History

University of Toronto

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Peian Wang