Ozioma Okeke M.BA
Calgary
Summary
Strategic and data-driven Senior Product Manager with 7+ years of success leading digital financial products across the full product lifecycle—from ideation and go-to-market to optimization and retirement. Proven ability to define and deliver scalable solutions in regulated industries, with a focus on value proposition, product roadmap execution, and cross-functional stakeholder management. Demonstrated expertise in fintech, lending services, customer experience, and reverse mortgage-adjacent domains. Recognized for aligning product strategy with customer and shareholder needs to drive revenue growth and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager (Implementation, Onboarding & Training)
Bygen Services
Calgary
09.2023 - Current
- Delivered product enhancements for a B2B SaaS platform, improving client satisfaction and performance metrics.
- Led product roadmap discussions, gathering cross-functional requirements to align with client feedback and business goals.
- Developed user documentation and training programs supporting internal teams and end users during product rollouts.
- Facilitated Agile ceremonies, product review sessions, and compliance testing to meet regulatory requirements.
Product Manager – Payment Acquiring
Remita Payment Services Ltd
04.2020 - 07.2023
- Managed product lifecycle and market strategy for lending and payment solutions; increased adoption by 30% and revenue by 20%.
- Created detailed business cases and financial models for new product initiatives including Remita eNaira integration and 3DS migration.
- Conducted competitive analysis and gathered voice-of-customer insights to prioritize roadmap features.
- Oversaw UAT, BRDs, compliance documentation, and cross-functional sprint execution.
Product Manager – Electronic Banking
Polaris Bank Ltd
10.2019 - 03.2020
- Defined product requirements and value proposition for mobile and web banking solutions.
- Built GTM strategy for Polaris Bank’s Digital Platform, improving customer onboarding and engagement.
- Led lifecycle management for lending products and conducted market research to refine product fit.
Product Manager – Debit & Credit Cards
Polaris Bank Ltd
08.2017 - 10.2019
- Spearheaded card product enhancements, achieving 65% usage growth and 70% cost savings through instant activation.
- Drove operational process improvements in 280 branches to support in-branch onboarding and compliance.
- Partnered with Mastercard, Visa, and Interswitch to strengthen dispute resolution and market support.
Education
Business Management Diploma -
Olds College of Agriculture & Technology
MBA - Economics
National Open University
Bachelor of Science - Economics
Nnamdi Azikiwe University
Skills
- Product Lifecycle Management
- Product Roadmap & Strategy
- Value Proposition Development
- Business Case Creation
- Cross-Functional Leadership
- Financial Acumen & Scenario Modeling
- Product Enhancements & Launches
- Customer Experience Optimization
- KPI Reporting & Performance Analysis
- Stakeholder Engagement
- Compliance & Operational Controls
- Agile/Scrum Methodologies
- Regulated Financial Products
- Product Documentation & UAT
- Lending & Reverse Mortgage Knowledge
Certification
- Agile Methodology – Scrum Alliance
- Project Management Professional (PMP) Training
- Business Optimization with Microsoft Office
- Product Management – Coursera
Selected Projects
- Remita e-Naira Integration, 2021
- 3DS Card Authentication Migration, 2023
- Remita Pay-by-Transfer Launch, 2022
- Polaris Bank Digital Banking Platform, 2021
Timeline
Product Manager (Implementation, Onboarding & Training)
Bygen Services
09.2023 - Current
Product Manager – Payment Acquiring
Remita Payment Services Ltd
04.2020 - 07.2023
Product Manager – Electronic Banking
Polaris Bank Ltd
10.2019 - 03.2020
Product Manager – Debit & Credit Cards
Polaris Bank Ltd
08.2017 - 10.2019
Business Management Diploma -
Olds College of Agriculture & Technology
MBA - Economics
National Open University
Bachelor of Science - Economics
Nnamdi Azikiwe University
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