Ozgur Gultekin
Toronto,ON
Summary
Customer-oriented Food Service Worker with more than 8 years of experience in a la carte restaurant and Hotel, customer service. Instrumental in resolving guest concerns and increasing satisfaction levels with an excellent record of friendly and upbeat guest service. Reliable and hard-working, fast-paced, collaborative communicator capable of multi-tasking. Self-motivated and self-confident with team spirit as well as independent work skills.
Overview
9
9
years of professional experience
Work History
Server
Donerg Cuisine
08.2023 - 12.2023
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
1plus1pizza
Oakwood
04.2023 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Concierge(Bellboy)
Korumar Ephesus Beach &Resort Hotel
İzmir
01.2021 - 01.2023
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Scheduled space or equipment for special programs, meetings and conferences.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked..
Bartender
Korumar Ephesus Beach & Spa Resort
İzmir
01.2020 - 08.2021
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted guests with friendliness and professionalism.
Head Server
Seaside Beach & Lounge
Antalya
01.2019 - 11.2020
- Greeted guests, provided menus and answered questions regarding menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Karma A la Carte Restaurant
Antalya
12.2018 - 11.2019
- Supported serving staff in delivering accurate and well-presented food orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained cleanliness of dining area during service hours.
- Greeted customers, answered questions and recommended specials to increase profits.
Waiter
Can Garden Beach Hotel
Antalya
05.2017 - 03.2018
- Performed basic math calculations when computing bills for customers' meals.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Cleared away dirty dishes from tables after each course was finished.
- Planned and completed group projects, working smoothly with others.
Bus Boy
Lime Restaurant
Antalya
05.2015 - 09.2016
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Assisted servers in delivering food orders to customers.
- Cleared tables to maintain high turnover rate and minimize wait times.
Education
Associate Degree
Tourısm And Hotel Management
Aydın University,Turkey05.2022
Some College (No Degree) -
Kaplan İnternational
King, ONSkills
- Beverage Preparation
- Food Inspection
- Order Management
- Table Setting
- Guest Engagement
- Point of Sale (POS) System Operations
- Positive and Professional
- Sales Techniques
- Relationship Management
- Effective Customer Upselling
References
REFERENCES References available on request.
Timeline
Server
Donerg Cuisine
08.2023 - 12.2023
Cashier
1plus1pizza
04.2023 - 08.2023
Concierge(Bellboy)
Korumar Ephesus Beach &Resort Hotel
01.2021 - 01.2023
Bartender
Korumar Ephesus Beach & Spa Resort
01.2020 - 08.2021
Head Server
Seaside Beach & Lounge
01.2019 - 11.2020
Server
Karma A la Carte Restaurant
12.2018 - 11.2019
Waiter
Can Garden Beach Hotel
05.2017 - 03.2018
Bus Boy
Lime Restaurant
05.2015 - 09.2016
Associate Degree
Tourısm And Hotel Management
Some College (No Degree) -
Kaplan İnternational
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