Ozge Guzel
North York,ON
Summary
Proven to excel in high-pressure environments, adeptly balancing multiple tasks to deliver exceptional customer service, as demonstrated at Turkish Flames. Skilled in both customer interactions and meticulous baking techniques at Crushed Almond Bakery Cafe, showcasing a unique blend of interpersonal and technical abilities. Achievements include maintaining quality standards and enhancing guest experiences through effective communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Waitress
Turkish Flames
02.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash and card transactions, balancing the register at the end of shifts.
- Assisted in setting up and closing the restaurant dail
Baker
Crushed Almond Bakery Cafe
01.2024 - 09.2024
- Prepared and baked a variety of breads, pastries, and desserts to meet daily production needs.
- Ensured all recipes were followed accurately, maintaining consistent quality and presentation of products.
- Monitored baking times and temperatures, adjusting as necessary for optimal results.
- Managed the stock of baking ingredients, ensuring timely replenishment and minimizing waste.
- Worked independently during night shifts, organizing tasks to meet morning deadlines.
- Cleaned and sanitized workstations, ovens, and equipment, adhering to food safety standards.
- Packaged finished products for display and next-day sales
Receptionist Assistant
City Style Barbershop
03.2023 - 03.2024
- Maintained product inventory, restocking supplies such as grooming products, towels, and tools as needed.
- Assisted with keeping the reception and waiting area clean and organized, ensuring a welcoming atmosphere for clients.
- Greeted incoming visitors and customers professionally and provided friendly customer service
- Managed phone calls and walk-in appointments efficiently, resolving client concerns and providing information about the services
Skills
Customer Service
Strong multitasking
Greeting guests
Languages
Turkish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Turkish Flames
02.2024 - 09.2024
Baker
Crushed Almond Bakery Cafe
01.2024 - 09.2024
Receptionist Assistant
City Style Barbershop
03.2023 - 03.2024
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