Ozge Batmaz
Toronto,Toronto
Summary
Results-driven professional with many years of progressively responsible experience managing order process in support of sales and customers. Technically-advanced and innovative with proven success at implementing new software solutions to streamline operations. Versatile, can-do professional eager to communicate and document flawlessly to exceed company goals.
Overview
8
8
years of professional experience
Work History
Order Management Supervisor
Mado
01.2024 - Current
- : Ability to lead and manage a team of order management specialists or coordinators. Train team members, provide feedback, and ensure staff growth and productivity.Address any disputes within the team or with other departments and resolve them effectively.
- Quickly and efficiently resolve problems like order discrepancies, delayed shipments, or inventory issues. Respond to changes in order volume, customer needs, or process adjustments.
- Understand inventory levels, lead times, and stock availability to ensure orders are fulfilled without delays.
Food Service Supervisor
Mahas Brunch
Toronto, Ontario
07.2022 - 12.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Effectively relay instructions to staff and communicate with customers. Establish good working relationships with both staff and customers.
- Create staff schedules and ensure there are enough employees to meet demand. Balance multiple tasks in a fast-paced environment, ensuring deadlines and quality standards are met.
Operations Coordinator
NMT Group
Istanbul, Turkey
01.2019 - 02.2021
- Ability to manage multiple logistics tasks simultaneously, such as tracking shipments, managing inventory, and coordinating with suppliers or customers. Create and maintain schedules for shipments, deliveries, and inventory replenishment. Ensure accuracy in tracking orders, managing inventory, and following up on shipments.
- Understanding of various transportation methods (air, sea, land) and the ability to coordinate and track shipments across these modes. Knowledge of the end-to-end supply chain, from procurement to inventory management, and distribution. Experience in overseeing warehousing operations, including inventory control, storage methods, and shipping/receiving processes.
- Quickly find solutions to logistics issues, such as delays in shipments, miscommunication with suppliers, or inventory shortages. Proactively plan for potential issues (e.g., weather disruptions or transportation bottlenecks) and have contingency strategies in place.
Internship Trainer
Mediterranean Shipping Company (MSC)
Istanbul, Turkey
05.2017 - 09.2017
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Monitored inventory levels in order to ensure accuracy and availability of stock when needed.
Education
Postgraduate - International Business Management
Niagara College
Toronto, ON12-2023
BBA - International Trade
Beykent University
Turkey, Istanbul10-2019
BBA - International Logistics And Transportation
Beykent University
Turkey, Istanbul05-2018
Skills
- Strong leadership
- Cross-functional coordination
- Strong organization
- Positive attitude
- Order picking and processing
- Communication skills
- Adaptability and Flexibility
- Problem-Solving Skills
Languages
English
Full Professional
Timeline
Order Management Supervisor
Mado
01.2024 - Current
Food Service Supervisor
Mahas Brunch
07.2022 - 12.2024
Operations Coordinator
NMT Group
01.2019 - 02.2021
Internship Trainer
Mediterranean Shipping Company (MSC)
05.2017 - 09.2017
Postgraduate - International Business Management
Niagara College
BBA - International Trade
Beykent University
BBA - International Logistics And Transportation
Beykent University
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