OZEE GABRIEL OGBOMO
Fort McMurray,AB
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Parts Handler/Customer Service Manager
Fort McKay Group Of Companies LP
05.2022 - Current
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in timely manner.
- Enhanced warehouse efficiency with organized storage systems and proper labeling of parts.
- Streamlined order processing by implementing effective tracking system for all incoming and outgoing shipments.
- Reduced order fulfillment time, accurately picking and packing parts for customer orders.
- Optimized workspace layout, enabling quicker access to frequently used tools and equipment.
- Ensured safe work environment by adhering to company safety protocols and promptly addressing any hazards.
- Maintained accurate records of received shipments, updating inventory database accordingly to prevent stock discrepancies.
- Expedited urgent orders through prompt communication with shipping carriers, ensuring timely delivery to customers.
- Provided excellent customer service by promptly addressing inquiries regarding part availability or shipment status.
- Facilitated smooth operations during staff transitions by cross-training new hires on essential job tasks and responsibilities.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Cultivated culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Took ownership of customer issues and followed problems through to resolution.
Customer Support Specialist
Kal Tire
01.2021 - 01.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets.
Parts Advisor/Customer Service Representative
Alcor Facilities Management
03.2019 - 01.2021
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to service department.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within industry.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
Education
Advanced Diploma - Supply Chain Management - Logistics
Robertson College
Edmonton, AB02.2023
Bachelor of Science - Business Administration
University of Benin
Nigeria04.2009
Skills
- Conflict Resolution
- Multitasking
- Teamwork and Collaboration
- Customer Service
- Record Keeping
- Inventory Management
Languages
English
Full Professional
Timeline
Parts Handler/Customer Service Manager
Fort McKay Group Of Companies LP
05.2022 - Current
Customer Support Specialist
Kal Tire
01.2021 - 01.2022
Parts Advisor/Customer Service Representative
Alcor Facilities Management
03.2019 - 01.2021
Advanced Diploma - Supply Chain Management - Logistics
Robertson College
Bachelor of Science - Business Administration
University of Benin
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