OYINKANSOLA OWOYEMI
East York,ON
Summary
Experienced professional with 3 years in the banking and commercial sector, excelling as an Account Associate, Customer Support Executive and Sales representative. Proven track record in account management, consistently exceeding sales target and providing exceptional customer service. Adept at fostering Client relationships,resolving inquiries and strategically promoting products.
Overview
5
5
years of professional experience
Work History
Account Associate
United Bank For Africa (UBA)
12.2021 - 11.2023
- Managed a portfolio of client accounts, ensuring exceptional service delivery and fostering long-term relationship
- Achieved significant growth in transactional volume through effective sales and service initiatives.
- Assisted in the onboarding process for new clients, ensuring smooth transitions and providing in-depth product knowledge
- Utilized CRM (Customer Relationship Management) software to maintain accurate client records,track interactions and manage follow-ups effectively.
- Acted as the primary point of contact for customer inquiries, resolving issues promptly and efficiently to maintain high customer satisfaction ratings
- Contributed to the development of marketing materials and client communication strategies to promote banking products and services effectively
Administrative Assistant
Goshen & Adonia
06.2021 - 11.2021
- Managed communication, including phone calls and emails, to ensure a smooth flow of information
- Proficiently used office software including microsoft office suite, for document creation and data analysis
- Conducted market research and compiled data to identify selling possibilities, support decision-making processes and evaluate customer needs
- Demonstrated strong problem-solving skills in addressing day-to-day operational challenges
- Provided logistical support for programs, meetings and events including but not limited to room reservations, agenda preparation and calendar maintenance
- Responded promptly to inquiries and resolved administrative issues to maintain a positive office environment
Customer Support Executive
Jhay's cuisine
04.2020 - 07.2021
- Increased business referrals by 55% as a result of excellent customer relationship management
- Monitored customer satisfaction metrics and implemented strategies to improve overall customer experience
- Collaborated with the sales team to identify upselling and cross-selling opportunities to increase revenue
- Demonstrated adaptability in handling diverse customer inquiries and maintained composure in challenging situations.
- Managed returns, replacements and refunds efficiently, ensuring customer satisfaction and compliance with company policies.
- Implemented proactive measures to prevent recurring customer issues, reducing overall incident reports.
Supervisor- Sales Representative
Cards' place
11.2018 - 07.2019
- Identified product options and effectively tailored orders to meet customers' requests
- Attended to over 30 customers through phone,email, live chat support channels and walk-ins daily
- Increased referrals from customers by 30% as a result of excellent customer care service and management
- Maintained detailed records of sales activities, ensuring accurate reporting and analysis which aided business strategies
- Collaborated with marketing teams to implement targeted campaigns, resulting in brand visibility
- Adapted sales strategies based on feedback, market dynamics and changing customer preferences
Education
Graduate Certificate - Global Business Management
Fleming College Toronto
01-2024
Bachelor of Science (B.Sc.) - Accounting
University of Lagos
10.2021
Skills
- Dedicated Team Player
- Effective Time Management
- Interpersonal Skills
- Customer Relationship Management
- Adaptability
- Computer Skills
References
References available upon request.
Timeline
Account Associate
United Bank For Africa (UBA)
12.2021 - 11.2023
Administrative Assistant
Goshen & Adonia
06.2021 - 11.2021
Customer Support Executive
Jhay's cuisine
04.2020 - 07.2021
Supervisor- Sales Representative
Cards' place
11.2018 - 07.2019
Graduate Certificate - Global Business Management
Fleming College Toronto
Bachelor of Science (B.Sc.) - Accounting
University of Lagos
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