OYINKANSOLA ADEYERI
TORONTO,ON
Summary
Motivated professional with customer service and technical support experience. Strong communicator and problem-solver eager to apply transferable skills in a new field.
Overview
1
1
year of professional experience
1
1
Certification
Work History
TECHNICIAN ASSISTANT
POOLMASTER CANADA
04.2022 - 07.2022
- Efficiently diagnosed 4-5 robotic pool cleaners daily.
- Gained basic knowledge of standard equipment, as well as manufacturer repair guidelines.
- Collaborated with Senior Tech to troubleshoot equipment issues, enhancing operational efficiency.
- Documented all changes and actions in computer-based warranty.
- Explained diagnostics findings and repair options to customers.
SALES ASSOCIATE
UNIVERSAL AND INVESTING CONSULTING
01.2022 - 02.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in office workshops.
- Worked alongside retail representatives to boost sales by enhancing product presentations.
- Helped customers locate products and checked store system for merchandise at other sites.
CUSTOMER SERVICE CASHIER
POOLMASTER CANADA
03.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers to locate appropriate store locations of pool products, answered inquiries and provide solutions for various water treatment issues.
- Handled customers complaints and concerns promptly and reported complex issues to supervisors for quick resolve.
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed customer transactions accurately using point-of-sale systems.
Education
BUSINESS ADMINISTRATION - HUMAN RESOURCES
CENTENNIAL COLLEGE
TORONTO06.2022
Skills
- MS Office (Word, Excel, Outlook, and Powerpoint)
- Customer Service Experience & Sales
- Client Relations
- Teamwork and Collaboration
- Strong Written and Verbal Communication
- Diagnostics and Troubleshooting
Certification
Google Analytics Individual Qualification, Google Ads Display Certification, Google Ads Apps Certification.
Languages
English
Native or Bilingual
Timeline
TECHNICIAN ASSISTANT
POOLMASTER CANADA
04.2022 - 07.2022
SALES ASSOCIATE
UNIVERSAL AND INVESTING CONSULTING
01.2022 - 02.2022
CUSTOMER SERVICE CASHIER
POOLMASTER CANADA
03.2021 - 12.2021
BUSINESS ADMINISTRATION - HUMAN RESOURCES
CENTENNIAL COLLEGE