OYINDAMOLA OLASANOYE
New Westminster,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Health Information Manager
LAGOS STATE GOVERNMENT
06.2022 - 06.2023
- Maintained relationships with medical providers, suppliers and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Reviewed recordkeeping procedures for patients and doctors.
Customer Service Representative
STOT PROFESSIONAL SERVICES
01.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Health Information Management
ROYAL INSTITUTE OF TECHNOLOGY
06.2021
Bachelor of Science - Biochemistry
BOWEN UNIVERSITY
06.2018
Skills
- Facility Workflow
- Service Level Agreements
- Database Management
- Health Records Review
- Appointment Scheduling
- Complaint Resolution
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Timeline
Health Information Manager
LAGOS STATE GOVERNMENT
06.2022 - 06.2023
Customer Service Representative
STOT PROFESSIONAL SERVICES
01.2019 - 06.2022
Associate of Applied Science - Health Information Management
ROYAL INSTITUTE OF TECHNOLOGY
Bachelor of Science - Biochemistry
BOWEN UNIVERSITY
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