Oyindamola Olambiwonninu
Human Resources
St. George,ON
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Human Resources (HR) Assistant and Representative Intern
Christian Labour Association of Canada (CLAC)
1 2024 - Current
- Interpreted collective agreements, employment and labour laws, and organizational policies and procedures
- Assisting with day-to-day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and updating HR-related documentation
- Process documentation and preparing of reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations and so on)
- Coordinating HR projects (meetings, training, surveys and so on), including taking minutes
- Dealing with employee requests regarding human resources issues, rules and regulations
- Communicating with other departments, including managers, to ensure HR compliance
- Participate in labour management meetings and other discussions with union representatives on various labour relations matters
- Assisting the recruiters to source candidates and update our database.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
Customer Service Representative
Oak Pharmarceuticals
02.2023 - 12.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Associate
DLA Piper Africa
07.2015 - 02.2023
- Provided excellent customer service from a legal and people perspective
- Applied effective communication, both written and oral, to convey policies, resolve conflicts, and maintain positive employee relations
- Upheld strict confidentiality standards when handling sensitive information
- Utilized legal research skills to stay updated with labour laws, regulations, and industry trends, ensuring compliance with required practices
- Member of the employee welfare committee.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Education
Human Resources Management -
Conestoga College
Kitchener, ON 05.2023 - 05.2024
JD/LLB Law - undefined
University of Reading
Reading, Berkshire 09.2009 - 05.2012
Barrister of Law - Law
Nigerian Law School
Nigeria 05.2001 -
Skills
Applicant Tracking Systems
Professional Development
- Project Management Professional Training – Piston and Fusion (2022)
- Google Project Management Professional Training – Coursera (2023)
- CHRL – HRPA Member (In view)
Hobbies
- Socializing and Travelling
- Playing Sports and Painting
- Volunteering and giving back
Timeline
Human Resources Management -
Conestoga College
05.2023 - 05.2024
Customer Service Representative
Oak Pharmarceuticals
02.2023 - 12.2024
Senior Associate
DLA Piper Africa
07.2015 - 02.2023
JD/LLB Law - undefined
University of Reading
09.2009 - 05.2012
Barrister of Law - Law
Nigerian Law School
05.2001 -
Human Resources (HR) Assistant and Representative Intern
Christian Labour Association of Canada (CLAC)
1 2024 - Current
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