OYINDAMOLA AWORELE

Brampton,ON

Summary

Care worker fosters residents' trust, stimulation, and variety. Provides physical and emotional support to patients in hospitals and homes.
Focused on meeting individual needs. Values as an accommodating, kind-hearted team player dedicated to learning and responsibility.
Detailed-oriented team player with strong organizational skills. Abilities to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Customer Service Associate

Last Born Multi Concept

09.2022 - 03.2023

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer calls and emails to answer questions about products and services.

Patient Care Volunteer

OAU Teaching Hospital

01.2021 - 08.2022

Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients complete range of motion exercises to prevent loss of function during care.
Upheld infection control and prevention policies across different patient-facing areas.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Bachelor of Science - Physiotherapy

Redeemers University, Nigeria

07.2025

Associate of Science - Pre-Health Sciences

Durham College, Oshawa, ON

04.2024

High School Diploma -

OAU International School, Osun State, NIgeria

12.2020

Skills

Document Conversion
Sales Quota Achievement
Complex Problem-Solving
Customer Relationship Management
Customer Service
POS System Operations
Email Etiquette
Customer Retention Strategies

Customer Data Confidentiality
Verbal Communication
First aid and Safety
Time Management
Dependable and Responsible
COVID-19 safety Policies
Multitasking and Organization
Companionship and Emotional Support

Timeline

Customer Service Associate - Last Born Multi Concept

09.2022 - 03.2023

Patient Care Volunteer - OAU Teaching Hospital

01.2021 - 08.2022

Redeemers University - Bachelor of Science, Physiotherapy

Durham College - Associate of Science, Pre-Health Sciences

OAU International School - High School Diploma,