Oyin Taiwo
North York,Canada
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in Health and Medical-related initiatives. Energetic and reputable individual possessing a strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kohl and Frisch
Concord, ON
12.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Experienced in mainframe (JBA) environment and AS400
- Demonstrated strong communication skills when interacting with clients.
Customer Service Representative
Woodbine Entertainment
Toronto, ON
10.2015 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Graduate Certificate - Personal Support Worker
Seneca College of Applied Arts And Technology
North York, ON09.2021
Associate of Science - Nursing
George Brown College
Toronto, ONSkills
- Microsoft Office
- Office Management
- Schedule Coordination
- Appointment Scheduling
- Handling Customer Complaints
- Data Entry
- Telephone Etiquette
- Front Office Administration
- Customer Service Management
Certification
- [Standard First Aid], Red Cross Canada - 2022
- [Basic Life Support], Red Cross Canada - 2022
Timeline
Customer Service Representative
Kohl and Frisch
12.2021 - Current
Customer Service Representative
Woodbine Entertainment
10.2015 - 09.2020
Graduate Certificate - Personal Support Worker
Seneca College of Applied Arts And Technology
Associate of Science - Nursing
George Brown College
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