Oyetunji Oshiyoye

Dedicated and results-oriented professional with over 20 years of experience in business development, sales, and customer management. Seeking to leverage expertise in strategic leadership, customer experience optimization, and public affairs to drive transformative change and operational excellence as the Vice President of Customer Experience and Public Affairs at ICBC.

Life License Qualification Program (LLQP), 2024

I am fully aligned with ICBC's Core Values of being Collaborative, Supportive, Straightforward, and Knowledgeable. These values resonate with my own approach to leadership and teamwork, and I am committed to upholding them in every aspect of my role.

• Strategic Leadership: Successfully led teams and initiatives, driving major business changes and contributing to organizational strategy.
• Customer Experience Optimization: Demonstrated commitment to enhancing customer satisfaction, evidenced by significant improvements in Net Promoter Score (NPS) and customer retention rates.
• Public Affairs & Government Relations: Established and maintained favorable relations with external stakeholders, contributing to corporate objectives and achievements.
• Operational Excellence: Implemented operational processes to improve efficiency and profitability, achieving substantial profit increases and driving strategic alliances.

• Open Door Group, Kamloops, BC, Regional Head, Employer Engagement, 09/2023, Present, Spearheaded regional business cases aligned with organizational strategy, driving new business opportunities., Cultivated strong relationships with stakeholders, partners, and clients to understand and meet their needs effectively., Monitored financial performance and budgets, implementing strategic adjustments as necessary to drive efficiency and results.
• Royal Exchange General Insurance Company, Lagos, Nigeria, Director, Business Development, 2022, 2023, Achieved a 90% increase in new business income, leading to a 300% surge in retail revenue., Designed and executed customer retention schemes, resulting in 100% renewals and improved business continuity., Managed the company's Enterprise Transformation Project, contributing to strategic direction and operational efficiency.
• Allianz Insurance, Lagos, Nigeria, Vice President, Business Development & Customer Management, 2014, 2021, Escalated revenue with a year-on-year sales growth rate of over 20%., Established strategic alliances, resulting in improved customer satisfaction and a strong referral network., Led operations and business efficiency strategies, achieving a substantial profit increase of 66% within 12 months.

Title: Business Development Expert

• Effective Sales & Marketing
• Effective Customer Service
• Financial Planning