LEKE OMOLE

• Leveraged sophisticated software and analytical skills to conduct in-depth investigations into discrepancies, order issues, and lost freights, thereby enhancing operational efficiency.
• Applied proficient project management techniques to efficiently balance and prioritize daily, weekly, and monthly tasks, ensuring seamless logistics and supply chain operations.
• Investigated and resolved OS&D (Over, Short, and Damaged) claims by conducting thorough research, analyzing shipping documents, and coordinating with internal stakeholders, resulting in a 20% decrease in unresolved cases.
• Developed and implemented proactive measures to prevent OS&D incidents, including conducting regular audits, enhancing packaging guidelines, and providing training to warehouse personnel, resulting in a 15% reduction in OS&D incidents within six months.
• Collaborated with carriers, customers, and other departments to ensure efficient and timely resolution of OS&D claims, improving customer satisfaction ratings by 15%.
• Created and maintained comprehensive documentation of OS&D incidents, including photographs, reports, and claim details, ensuring accurate record-keeping and supporting effective analysis.

Oversee seamless implementation of cutting-edge U.S. and Canadian Customs Regulations for FedEx, streamlining import and export document processing to expedite the movement of cross-border shipments.

Proactively engage with consignees, shippers, and brokers to ensure smooth clearance of shipments, prompt closure of entries, and resolution of any paperwork issues and customs holds.

Ensure strict compliance with the Canada Border Services Agency (CBSA) guidelines, particularly for on-site package examinations, shipment hold requirements, and shipment clearance, while employing efficient communication channels with relevant stakeholders.

Conduct thorough research and resolution of issues pertaining to CBSA bonded shipments on hold at Gateway, employing effective communication strategies with consignees, shippers, and brokers.

Expertly handle CBSA tracers and deliver clearance information promptly, showcasing in-depth knowledge of compliance and procedural requirements.

Conduct meticulous reviews and verification of shipment information in accordance with the stringent standards set by the United States Customs and Border Protection (USCBP).

Proactively manage inbound and outbound calls to promptly address paperwork issues, including duties and taxes, leading to timely shipment clearance and entry closure.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Detected and resolved multifaceted issues related to business direction and operations.

Coordinated driver dispatch to accomplish daily delivery requirements.

• Managed material expediting, planning, and coordination of inventory and purchasing processes to meet demanding production schedule
• Implemented yearly strategies and cascaded them to operation and production employees to achieve key performance indicators (KPIs)
• Conducted thorough research on prices, negotiated procurement contracts, and defined payment and supply terms
• Accountable for financial performance of production team and ensuring exceptional customer service
• Developed and maintained strong relationships with vendors and distributing partners
• Created system to optimize product mix and inventory levels, ensuring maximum production capacity and expedited order delivery
• Implemented strategies to safeguard and maintain machinery, documenting all downtime and production faults
• Ensured compliance with local, state, and federal regulations
• Reconciled customer accounts with finance team for increased efficiency
• Collaborated with production and sales teams to determine raw material needs and buffer stock requirements
• Conducted monthly Order Fulfillment surveys to drive improved performance and service quality
• Supported budgeting and strategic planning exercises by analyzing and validating operating data
• Prepared presentation materials for Finance, Business Development, Marketing, and Operations projects