Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

OYEGOKE SHALOM YUSUF

Bradford,Canada

Summary

Dynamic Program Coordinator at Life Redefined Outreach with expertise in program management and budget oversight. Proven ability to enhance client relationships and drive successful outcomes through data evaluation and proactive communication. Skilled in resource allocation, ensuring compliance, and fostering collaboration across teams to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Program Coordinator

Life Redefined Outreach
Newmarket, Ontario
06.2024 - Current
  • Developed and implemented program activities according to established goals and objectives.
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Participated in the development of new programs or modifications to existing programs.
  • Evaluated performance data against established objectives to measure success of programs.
  • Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
  • Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
  • Maintained up-to-date records related to program activities.

Client Relationship Manager

Treasure In You Counselling Centres
Newmarket, ON
06.2023 - Current
  • Identified potential new customers through market research activities and cold calling campaigns.
  • Provided timely responses to all inquiries from clients regarding products or services.
  • Maintained accurate records of client interactions and transactions in the company database.
  • Assisted in developing strategies for enhancing customer acquisition, retention, loyalty and profitability.
  • Resolved customer complaints promptly, ensuring a positive outcome for both the customer and the organization.
  • Collaborated with other departments within the organization to ensure that customer requests were addressed efficiently.
  • Responded quickly and accurately to incoming emails from current or prospective clients seeking information about products and services offered by the organization.

Retail Sales Associate

CONTACT Community Services
Bradford
12.2023 - 06.2024
  • Provided product information and answered customer questions.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Offered suggestions for additional items that may be of interest to customers.
  • Assisted customers with finding the right product for their needs.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated product features to customers.
  • Kept informed about new products arriving at the store on a regular basis.
  • Demonstrated knowledge of store products and services.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Organized displays to attract customers and promote sales.

Marketing Associate

Tahalis and Associates
01.2020 - 01.2022
  • Organized events to promote products and services at trade shows and conventions.
  • Managed relationships with external vendors for advertising and promotional services.
  • Cultivated relationships with influencers in target markets for promotional opportunities.
  • Analyzed customer insights data to optimize customer engagement strategies.
  • Maintained accurate records of all marketing efforts.
  • Supported marketing team in developing promotional strategies and targeted campaigns.
  • Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
  • Assisted in organizing and participating in industry events and trade shows.

Food Service Personnel

Lacour Boutique Hotel
01.2014 - 01.2018
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.

Security Personnel

Lacour boutique Hotel
01.2014 - 01.2016
  • Managed household errands and other essential duties.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.

Education

Sound Production -

Ebonylife Creative Academy
01.2023

Voice Over Talent -

Voice of Steph Academy
01.2023

Voice Over Talent -

Voice of Steph Academy
01.2022

Bachelor's of Science - Mass Communication

National Open University of Nigeria
01.2019

Skills

  • Program management
  • Budget management
  • Data evaluation
  • Resource allocation
  • Regulatory compliance
  • Client relationship management
  • Persuasive communication style
  • Proactive mindset
  • Training coordination
  • Report preparation
  • Project coordination
  • Team oversight
  • Resource management

Core Competencies

Provided detailed project status updates to stakeholders and executive management, Identified strategic project goals and needs assessments with management approval to execute new product lines, Fostered effective goal setting and teamwork to enhance company reputation, Ensured all tasks, deliverables, and project materials were delivered smoothly and promptly, resulting in improved efficiencies, Greeted and assisted office visitors in a friendly and efficient manner, Answered multi-line phone systems and routed calls to the appropriate extension, Responsible for overseeing office operations such as setting up appointments, handling incoming and outgoing mail and emails, and proofreading and editing official documents, Provided product and service recommendations to guide customers on products to meet customers' unique needs, Promptly responded to inquiries and requests for new prospective customers challenged by changing demands, Cross-trained and provided backup support for management, Set strategic goals and monitored progress of team performance over quarter-to-quarter performance appraisals

Timeline

Program Coordinator

Life Redefined Outreach
06.2024 - Current

Retail Sales Associate

CONTACT Community Services
12.2023 - 06.2024

Client Relationship Manager

Treasure In You Counselling Centres
06.2023 - Current

Marketing Associate

Tahalis and Associates
01.2020 - 01.2022

Food Service Personnel

Lacour Boutique Hotel
01.2014 - 01.2018

Security Personnel

Lacour boutique Hotel
01.2014 - 01.2016

Sound Production -

Ebonylife Creative Academy

Voice Over Talent -

Voice of Steph Academy

Voice Over Talent -

Voice of Steph Academy

Bachelor's of Science - Mass Communication

National Open University of Nigeria
OYEGOKE SHALOM YUSUF