Oyefolarin Oyesigi
Vaughan
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Media Manager
DE HIGS World Network
09.2021 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Customer Service Representative
Broad Based Communications Limited
11.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IT Technical Support Intern
Ayofunmi Enterprise
11.2019 - 11.2020
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
Intern
Flurex Group
05.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Graduate Certificate - Project Management - Information Technology
Seneca College of Applied Arts And Technology
North York, ON12.2024
Bachelor of Science - Computer Science
Iscom University Benin
Cotonou, Benin05.2019
IBM, SkillUp EdTech
Skills
- Content scheduling
- Visual storytelling
- Social Media Strategy
- Brand Awareness
- Audience Engagement
Languages
English
Full Professional
Certification
• Product Management: An Introduction
• Product Management: Initial Product Strategy and Plan
• Product Management: Capstone Project
• Product Management: Foundations & Stakeholder Collaboration
• Product Management: Development and Delivering a New Product
• Health and Safety for Caregiving
Timeline
Social Media Manager
DE HIGS World Network
09.2021 - Current
Customer Service Representative
Broad Based Communications Limited
11.2020 - 09.2021
IT Technical Support Intern
Ayofunmi Enterprise
11.2019 - 11.2020
Intern
Flurex Group
05.2017 - 08.2017
Graduate Certificate - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Bachelor of Science - Computer Science
Iscom University Benin
IBM, SkillUp EdTech
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