OWUSU GENEVIEVE MMRA
Mississauga,ON
Summary
Dynamic and dedicated professional with extensive experience at Sarangan Nofills, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through efficient transaction processing and effective issue resolution. Skilled in maintaining cleanliness and organization, while demonstrating patience and empathy in diverse environments.
Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Trustworthy and dedicated customer service with three years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CASHIER
SARANGAN NOFILLS
02.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of checkout areas to enhance customer experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Trained new cashiers on operational procedures, ensuring adherence to company policies and standards.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
WEARHOUSE PACKER
TAYLOR FARMS
09.2024 - 05.2025
- Packaged products for shipment, ensuring compliance with quality standards and safety protocols.
- Operated material handling equipment to transport goods efficiently within warehouse environment.
- Maintained accurate inventory records through regular stock assessments and updates.
- Collaborated with team members to streamline packing processes, reducing overall processing time.
- Assisted in training new employees on packing techniques and safety procedures.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
CAREGIVER (CARE GIVER) COMMUNITY, GHANA
ASUOM HEALTH CARE CENTRE
01.2021 - 08.2022
- Provided compassionate care to clients, ensuring comfort and well-being in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for clients.
- Administered medications as directed, ensuring adherence to health plans.
- Coordinated recreational activities, enhancing social engagement and emotional support.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Diploma - WEST AFRICAN EXAMINATION COUNCIL CERTIFICATE
METHODIST GIRLS' HIGH SCHOOL
MAMFE AKUAPEM,GHANA10-2021
Diploma - GENERAL SCIENCE
ANSMED CAREGIVING TRAINING CENTRE
ACCRA, GHANA05-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Time management skills
- Cleaning and sanitizing
- Professionalism and courtesy
Accomplishments
- Promoted to Presidential choice personal shopper after six month for exceptional performance.
- Trained and mentored ten employees.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
Languages
English
Professional Working
Affiliations
- APICS – Association for Supply Chain Management
Certification
- Certified cashier,personal shopper,customer service, Sarangan Nofrills,2023 to till now
- Certificate In Standard-CPR/AED,8 AUGUST 2025
- Certificate of N95 Mask Fit Test ,20 AUGUST 2025
Interests
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- I participate in a variety of outdoor recreational activities
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in low-impact exercises to strengthen core muscles
Timeline
WEARHOUSE PACKER
TAYLOR FARMS
09.2024 - 05.2025
CASHIER
SARANGAN NOFILLS
02.2023 - Current
CAREGIVER (CARE GIVER) COMMUNITY, GHANA
ASUOM HEALTH CARE CENTRE
01.2021 - 08.2022
Diploma - WEST AFRICAN EXAMINATION COUNCIL CERTIFICATE
METHODIST GIRLS' HIGH SCHOOL
Diploma - GENERAL SCIENCE
ANSMED CAREGIVING TRAINING CENTRE