OWURA AGYEI

• Led employee relations through effective communication, coaching, training, and development.
• Evaluated employee performance on monthly basis and coached and trained team members, increasing quality of work and employee motivation.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Aligned team goals and objectives with organizational strategy, aiding business growth.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Managed a portfolio of projects and teams which enabled the organization to achieve its strategic objectives.

• Recommended and implemented changes to processes and internal control activities which prevented waste and improved productivity by 30%
• Lead the “IDD project” which ensured that customers were able to make international calls at affordable rates and increased the customer base by 20% over a 1-year period.
• Lead the network expansion project in other West African countries such as Benin and Mali because of my basic knowledge in French and my excellent communication skills.
• Effectively reported project progress to management during management meetings using tools such as Microsoft Project, PowerPoint, Excel, Microsoft Teams and Skype.

Coached and Developed Scrum teams to increase team velocity and achieve meaningful increments.

• Facilitated and supported scrum events such as Sprint Planning, Daily Scrum, Sprint Review and Retrospective which ensured product increments and improvement in team velocity
• Worked closely with the product owner to develop prioritized backlogs and user stories which improved overall efficiency and team cohesion.
• Removed impediments for the team which improved team velocity by more than 50%.
• Worked with Leadership, Scrum Team, and other Scrum Masters to grow within the role and help the team.