Owolabi Tijani
Hamilton,Canada
Summary
Dedicated customer service professional with over 10 years of hands-on experience in high-volume call centers. Skilled in resolving customer complaints, placing orders and making follow-up calls. Kept detailed and accurate records. Consistently received positive feedback from previous companies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon
Hamilton, Canada
10.2022 - 12.2024
- Resolved customer complaints, processed orders, and made follow-up calls.
- Kept detailed and accurate customer records.
- Handled high volume of calls during daily shifts, assisted employees with inquiries related to sick leave, vacation policies, and payroll concerns.
- Provided real-time problem-solving support with a focus on customer satisfaction.
- Escalate complex issues to higher-level support as needed.
- Used Microsoft Office Suite, SAP, and Salesforce.
Customer Service Representative
Independent National Electoral Commission, INEC
Lagos, Nigeria
01.2013 - 09.2022
- Responded to public inquiries via phone, email, in person, and social media platforms.
- Guided voter registration, PVC collection, polling unit details, and election timelines.
- Escalated unresolved issues or complaints to the appropriate department or supervisor.
- Documented customer interactions and feedback for report and improvement purposes.
- Assisted with public education campaigns about electoral processes.
Education
Post Graduate Degree - Business Analysis
Mohawk College
Hamilton, Ontario, Canada10.2024
Bachelor of Science - Business Education
Ekiti State University
Ekiti State, Nigeria07.2011
Skills
- Time Management
- Analytical Thinking
- Customer Service
- Efficient Communication
- Client Relationship Management
- Data Entry
- CRM Proficiency
Certification
- Business Analytics, Coursera, 03/01/23
- Cyber Security Analytics, Coursera, 03/01/23
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Associate
Amazon
10.2022 - 12.2024
Customer Service Representative
Independent National Electoral Commission, INEC
01.2013 - 09.2022
Post Graduate Degree - Business Analysis
Mohawk College
Bachelor of Science - Business Education
Ekiti State University
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