Owen Whapshare
Kelowna,BC
Summary
I am currently just starting to pursue my passion of aviation. I feel that the knowledge and experience that i have gained though sports, school and collage align well with a being a pilot. I have had the opportunity to learn for my grandads 30 years of experience as a British Airways captain along with many other friends an family who have also had careers in aviation. Playing sport and being part of, or leading a team have always been important to me, as well as my passion for learning. After high-school i attend collage for a bachelors of science degree, but after two years i realized that my passions have changed. I now feel that a career in aviation best suits me and excites me.
Overview
4
4
years of professional experience
Work History
Kelowna Yacht Club
Pooya Ebrahim
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Retail Associate
Canadian Tire
03.2022 - 07.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Game Room Host
Experience Kelowna Escape Games
06.2019 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- provided a clean and sanitary workplace during Covid Pandemic
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Rutland Senior Secondary
Kelowna, BC06.2020
Skills
- Fast learner in new environments, able to carry out instruction when directed
- Able to work in a fast paced environment
- Works well in both team environment or independently
- Good communication skills
- Works well under pressure
- Good leaderships skills
- Demonstrates empathy, respect and tolerance for others
- Resolves conflict in a constructive manner
Timeline
Kelowna Yacht Club
Pooya Ebrahim
09.2022 - Current
Retail Associate
Canadian Tire
03.2022 - 07.2022
Game Room Host
Experience Kelowna Escape Games
06.2019 - 08.2021
High School Diploma -
Rutland Senior Secondary
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