Owen Hartgerink-Meloche
Pickering,ON
Summary
Dependable individual with a successful track record of resolving critical issues in a time-sensitive environment. Proven history of excellent customer service skills. Experienced in building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Farm Boy
Pickering, ON
06.2024 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented quality control measures, significantly reducing error rates.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Customer Service Representative
Farm Boy
Pickering, ON
09.2018 - 06.2024
- Assisted customers with product selection, ordering, returns, and exchanges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing personalized assistance and support.
DDSB Referee
Durham District School Board
Pickering, Ontario
01.2017 - 04.2018
- Communicated effectively with coaches, players and officials during games.
- Interpreted rules to ensure fair play throughout competition.
- Issued warnings, cautions and ejections when necessary.
Education
Diploma - Police Foundations
Centennial College of Applied Arts And Technology
Scarborough, ON12-2024
Bachelor of Arts - History And Political Science
University of Ottawa
Ottawa, ONHigh School Diploma -
Dunbarton High School
Pickering, ON06-2020
Skills
- Relationship Building
- Team Collaboration
- Public Speaking
- Strategic Planning
- Training and mentoring
- Exceptional problem solver
Certification
- Class G Ontario Drivers License
- CPR & First Aid Certified (June, 2024)
- SAFE Talk (Suicide Prevention Certificate)
- IMS 100 Certificate
- EM 125 Certificate
Timeline
Supervisor
Farm Boy
06.2024 - Current
Customer Service Representative
Farm Boy
09.2018 - 06.2024
DDSB Referee
Durham District School Board
01.2017 - 04.2018
Diploma - Police Foundations
Centennial College of Applied Arts And Technology
Bachelor of Arts - History And Political Science
University of Ottawa
High School Diploma -
Dunbarton High School
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