Owen Fenwick
Abbotsford,BC
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Concierge
Strata West Management
Vancouver, British Columbia
02.2019 - Current
- Coordinated maintenance requests, ensuring timely resolution for resident issues.
- Greeted residents and guests, providing exceptional customer service and assistance.
- Managed reservations for amenities, maintaining schedules and availability consistently.
- Handled inquiries via phone and email, delivering prompt responses to all requests.
- Handled mail and package deliveries, keeping items secure.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
Customer Care/Warehouse Worker
Winners
Vancouver, British Columbia
02.2018 - 02.2019
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained cleanliness and organization of merchandise displays throughout the store.
- Stocked shelves and ensured products were properly labeled and priced.
- Processed customer transactions efficiently at busy retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Husky Energy
Surrey, British Columbia
07.2015 - 06.2017
- Accountable for end of day closing (key holder), ensuring business is prepped for next day.
- Training and screening of new part-time employees.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of lottery and tobacco products.
Education
High School Diploma -
Semiahmoo Secondary
Surrey, BC06-2016
Some College (No Degree) - American and Canadian History
Kwantlen Polytechnic University
Surrey, BCSkills
- Guest relations
- Problem solving
- Attention to detail
- Effective communication
- Safety compliance
- Facility management
- Customer service
- Conflict resolution
Affiliations
- Motorcycle enthusiast and amateur mechanic
- Sport shooter
- Outdoorsman
- Scale model builder
- Avid reader of history
Timeline
Concierge
Strata West Management
02.2019 - Current
Customer Care/Warehouse Worker
Winners
02.2018 - 02.2019
Customer Service Representative
Husky Energy
07.2015 - 06.2017
High School Diploma -
Semiahmoo Secondary
Some College (No Degree) - American and Canadian History
Kwantlen Polytechnic University
Similar Profiles
Shabnam SayedShabnam Sayed
Accountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMACAccountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMAC
Jacob DykstraJacob Dykstra
Strata Manager at Lifestyles Strata ManagementStrata Manager at Lifestyles Strata Management
Jennifer von HardenbergJennifer von Hardenberg
Move-in Coordinator, Concierge Float at BC Strata Employee Management Ltd.Move-in Coordinator, Concierge Float at BC Strata Employee Management Ltd.
Brooke ChubbBrooke Chubb
Manager - School Age Program at Hand in Hand Child Care SocietyManager - School Age Program at Hand in Hand Child Care Society
Manpreet ChhinaManpreet Chhina
Heavy Duty Equipment Operator at Self-employeedHeavy Duty Equipment Operator at Self-employeed