Owen Durand

Niagara Falls

Summary

My goal is to help customer, while taking care of all my job responsibilities. I am eager to learn and grow as an Individual.

years of professional experience

Datcor Mechanical

10.2023 - Current

Assisted licensed plumbers in installation and repair of plumbing systems.
Followed safety practices and procedures to reduce on-site risks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
Maximized efficiency on job sites with meticulous pre-planning and organization of required materials and equipment.
Contributed to increasing referral business, delivering exceptional customer service during each interaction.
Streamlined inventory management, maintaining adequate stock levels for project needs.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.

Fort Erie Native Friendship Center

08.2021 - 03.2023

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

TGI Fridays

06.2016 - 01.2020

Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
Collaborated with team members to complete projects on time and within budget constraints.
Resolved customer complaints with diplomatic and courteous communication.

Mohawk College of Applied Arts And Technology

Hamilton, ON

02.2029

Westlane Secondary School

Niagara Falls, ON

06.2020

English

Native or Bilingual