Owen Durand
Niagara Falls
Summary
My goal is to help customer, while taking care of all my job responsibilities. I am eager to learn and grow as an Individual.
Overview
8
8
years of professional experience
Work History
Apprentice Plumber
Datcor Mechanical
Dundas, ON
10.2023 - Current
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Followed safety practices and procedures to reduce on-site risks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
- Maximized efficiency on job sites with meticulous pre-planning and organization of required materials and equipment.
- Contributed to increasing referral business, delivering exceptional customer service during each interaction.
- Streamlined inventory management, maintaining adequate stock levels for project needs.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Administrative Assistant
Fort Erie Native Friendship Center
Fort Erie, ON
08.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Support Staff Member
TGI Fridays
Niagara Falls, ON
06.2016 - 01.2020
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Collaborated with team members to complete projects on time and within budget constraints.
- Resolved customer complaints with diplomatic and courteous communication.
Education
No Degree - Plumbing And Piping Trades
Mohawk College of Applied Arts And Technology
Hamilton, ON02.2029
High School Diploma -
Westlane Secondary School
Niagara Falls, ON06.2020
Skills
- Hand-tool proficiency
- Materials Handling
- Basic repairs knowledge
- Physical Stamina
- Lift up to 200 pounds
- Team Collaboration
- Decision-Making
- Customer Service
Languages
English
Native or Bilingual
Timeline
Apprentice Plumber
Datcor Mechanical
10.2023 - Current
Administrative Assistant
Fort Erie Native Friendship Center
08.2021 - 03.2023
Support Staff Member
TGI Fridays
06.2016 - 01.2020
No Degree - Plumbing And Piping Trades
Mohawk College of Applied Arts And Technology
High School Diploma -
Westlane Secondary School