Owen Dooley-Phillips
Barrie,ON
Summary
Compassionate and dedicated counselling student with hands-on experience in behavioral interventions, crisis management, and client-centered support across diverse populations. Skilled in Biopsychosocial assessment, intervention planning, and progress tracking, with a strong ability to build trust and foster therapeutic relationships. Adept at active listening, cultural sensitivity, and ethical practice, ensuring a safe and supportive client environment. Experienced in case documentation, group facilitation, and collaboration with multidisciplinary teams to enhance client outcomes. Passionate about helping individuals unpack trauma, develop coping strategies, and fulfill their potential through evidence-based interventions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behaviour Technician
Mackenzie Health
03.2022 - Current
- Provided behavioural support to several autistic clients per day, implementing individualized intervention plans to promote emotional and social development.
- Applied crisis intervention strategies to maintain a safe and therapeutic environment during high-stress situations.
- Collected, analyzed, and documented behavioural data to assess client progress and adjust treatment strategies accordingly.
- Developed strong rapport with clients and families, fostering trust and open communication throughout the therapeutic process.
- Collaborated with multidisciplinary teams to modify and implement treatment plans, ensuring holistic and client-centered care.
- Assisted in psychoeducation and skill-building, reinforcing therapeutic concepts and supporting clients in achieving behavioural and emotional growth.
Sales Associate
Sport Chek
04.2016 - 04.2021
- Built strong rapport with customers, actively listening to their needs and providing personalized recommendations, fostering trust and long-term relationships.
- Resolved customer concerns with patience and empathy, effectively managing conflicts and maintaining a positive client experience.
- Delivered tailored support and guidance, ensuring customer satisfaction through active listening and problem-solving—key skills in therapeutic practice.
- Maintained a calm and professional demeanor in high-pressure environments, demonstrating adaptability and emotional regulation.
- Collaborated with diverse teams to enhance client experiences, share best practices, and achieve common goals.
- Applied effective communication and active listening skills, ensuring clear, supportive interactions that aligned with individual needs.
Assistant Programmer
Victoria Order of Nurses
05.2015 - 09.2015
- Provided compassionate emotional support to elderly clients, fostering trust, reducing isolation, and enhancing overall well-being.
- Managed challenging behaviours with patience and appropriate interventions, ensuring dignity, safety, and a respectful care environment.
- Adapted communication strategies to accommodate cognitive and language differences, promoting clarity and meaningful interactions.
- Designed and facilitated engaging cognitive activities for dementia patients to enhance mental stimulation and slow cognitive decline.
- Encouraged social interaction and community engagement, helping seniors maintain a sense of belonging and emotional fulfillment.
- Maintained professionalism in handling sensitive and confidential situations, demonstrating strong ethical and interpersonal skills.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB04.2026
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON04-2021
High School Diploma -
Jean Vanier
Collingwood, ON06-2015
Skills
- Behavioural and Biopsychosocial Assessment
- Crisis Intervention and Risk Management
- Client Relationship Development and Rapport Building
- Active Listening and Effective Communication
- Intervention Planning and Treatment Implementation
- Cultural Sensitivity and Diversity Awareness
- Case Documentation and Confidential Record Management
- Progress Tracking and Data Analysis
- Ethical Standards and Professionalism
- Problem-Solving and Critical Thinking
- Adaptability, Flexibility, and Multitasking in Clinical Settings
- Proficient in Microsoft Word and Excel
Certification
- First Aid Certification
- Crisis Prevention Intervention Certification
Timeline
Behaviour Technician
Mackenzie Health
03.2022 - Current
Sales Associate
Sport Chek
04.2016 - 04.2021
Assistant Programmer
Victoria Order of Nurses
05.2015 - 09.2015
- First Aid Certification
- Crisis Prevention Intervention Certification
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Jean Vanier
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