OWEN CUFF
Summary
A dynamic professional with 3 years of hands-on experience in game day operations with the Simcoe County Rovers and event management at Burls Creek Event Grounds. Demonstrated expertise in coordinating logistics, ensuring smooth execution, and delivering exceptional customer service within the sports and entertainment industry. Skilled in event planning, team coordination, and leveraging strong communication abilities to support the mission of the Barrie Soccer Club. Passionate about community engagement through administrative excellence.
Overview
4
4
years of professional experience
Work History
Game Day/Ticketing Manager
Simcoe County Rover's FC
05.2021 - Current
- Streamlined ticketing procedures for enhanced customer experience and reduced wait times.
- Provided guidance to junior volunteer members, fostering a supportive work environment that encouraged professional growth and development for game day set up
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created a sponsorship outreach list of over 300 local businesses
- Participated in leadership and management planning meetings with coaches/club owners
- Assisted in pre-game preparations such as field maintenance and equipment setup to ensure smooth gameplay conditions.
Grounds Crew
Burl's Creek Event Grounds
06.2020 - Current
- Safely operated and maintained equipment for maintenance of property such as McCormick x60.50 tractor with TDR-26 20 blade mower, Cat 420F IT Backhoe Loader, STIHL chainsaws, Ford F650 air brake truck.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Enhanced overall aesthetics of the property with detailed attention to lawn patterns during mowing operations.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
Education
NFPA 1001/1072 - Firefighter Pre Service
Southwest Fire Academy - Firefighting Pre-Service
Waubaushene, Canada11.2024
Bachelor of Sport Management (Cum Laude) - Sport Management (Honours)
Brock University
St. Catharines, ON04.2024
Skills
- First Aid/CPR C/AED/HCP
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Self Motivation
- Team Building
- Effective Communication
- Relationship Building
- Ticketing System Expertise
Volunteer Experience
Stomping Tom Tree Service – presently
- Rope and knot management
- Operate small engine (lawn tractor/chain saw/leaf blower and lawn mower)
Turks and Caicos 2024 Sport for Development Field Experience
- Hosted and managed a rugby tournament for over 500 students
- Chosen to represent the program through a live interview on local radio stations
ParaSport Ontario - November 2021 - December 2021
- Volunteer Coach to approximately 20 sledge hockey participants
Timeline
Game Day/Ticketing Manager
Simcoe County Rover's FC
05.2021 - Current
Grounds Crew
Burl's Creek Event Grounds
06.2020 - Current
NFPA 1001/1072 - Firefighter Pre Service
Southwest Fire Academy - Firefighting Pre-Service
Bachelor of Sport Management (Cum Laude) - Sport Management (Honours)
Brock University
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