Owen Campeau
Calgary,Alberta
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
8
8
years of professional experience
Work History
Live Audio Engineer
DOA Promotions
01.2023 - Current
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Prepared for recording sessions by selecting and setting up microphones.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Maintained and repaired sound equipment.
Customer Service Agent
Upstay
07.2021 - 03.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Assistant Director of Admissions
Visual College of Art and Design
01.2021 - Current
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Completed approximately 100 phone calls per work day to generate prospective students and guide students through admissions process.
- Maintained full knowledge of institution's catalog to fully explain all course offerings and select programs to best fit each potential student's needs and goals.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Front Desk Agent
Riviera Plaza
08.2020 - 01.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Front Desk Agent
Coast Lethbridge Hotel & Conference Centre
02.2019 - 07.2020
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
Co-owner
Attainable Records Creative Society
09.2015 - 06.2017
- Hosted over 100 artists, ranging from musicians, actors and fine artists.
- Coordinated for musicians to come and play Attainable Records.
- Managed finances of Attainable Records.
- Networked with other local businesses and venues.
- Open and Close Attainable Records.
- Operated and oversaw all sales at the venue.
- Kept Attainable Records clean, organized, and ready for performers and concert attendees.
Education
Bachelor Of Music - Digital Audio Arts
University Of Lethbridge
Lethbridge, AB05.2019
High School Diploma - undefined
Golden Secondary School
Golden Secondary School2014
Skills
- Customer service
- Guest communication
- Local attraction knowledge
- POS systems expert
- Skilled problem solver
- Exceptional time management skills
- People-oriented
- Trusted key holder
- Motivated team player
- Microsoft Office software
- Excellent work ethic
- Positive and friendly
- Fluent in English & French
- Keen artistic eye and ear
- Fluent in media software programs (Logic, Pro-tools, iMovie, Adobe Creative Cloud Suite, etc)
Timeline
Live Audio Engineer
DOA Promotions
01.2023 - Current
Customer Service Agent
Upstay
07.2021 - 03.2023
Assistant Director of Admissions
Visual College of Art and Design
01.2021 - Current
Front Desk Agent
Riviera Plaza
08.2020 - 01.2021
Front Desk Agent
Coast Lethbridge Hotel & Conference Centre
02.2019 - 07.2020
Co-owner
Attainable Records Creative Society
09.2015 - 06.2017
Bachelor Of Music - Digital Audio Arts
University Of Lethbridge
High School Diploma - undefined
Golden Secondary School
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