Owen Biggs
Chatham
Summary
Dynamic and results-oriented professional with a proven track record at TekSavvy and Concentrix. Excelled in high-stress situations, demonstrating exceptional problem-solving and communication skills. Known for a friendly, positive attitude and the ability to foster customer loyalty. Expert in time management and adept at computer skills, consistently delivering beyond expectations.
Overview
10
10
years of professional experience
Work History
CEXP
TekSavvy
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Concentrix
10.2014 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
St. Clair College - SWAC
Chatham, ON06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Timeline
CEXP
TekSavvy
06.2019 - Current
Customer Service Representative
Concentrix
10.2014 - 06.2019
High School Diploma -
St. Clair College - SWAC
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