Owais Ali Khan
Toronto,Canada
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Roots Canada
11.2023 - Current
- Oversaw daily operations of retail location with over $2M annual volume and 25 team members.
- Enhanced service levels from 86% to 94% through targeted training initiatives.
- Implemented continuous improvement initiatives inspired by Agile methodologies.
Snap Support Staff
George Brown College
08.2024 - 04.2025
- Managed inventory and data for student pantry operations to ensure resource accuracy.
- Streamlined reporting processes, enhancing operational efficiency.
Packaged Development Analyst
Accenture
11.2020 - 08.2023
- Authored over 150 manual test cases and automated 80 regression suites for global CRM SaaS deployment.
- Developed Python scripts for API validation, ensuring integrity of workflows.
- Managed defect lifecycle in JIRA/Zephyr, eliminating high-severity production defects.
- Executed functional, integration, and regression tests on Salesforce and CRM modules.
- Created test scripts in Rally to improve overall testing efficiency.
- Collaborated with developers to resolve defects swiftly.
- Participated in UAT and compliance audits, ensuring comprehensive documentation.
Education
Post-Grad Certificate - Health Informatics
George Brown College
Toronto, ON01-2025
Post-Grad Certificate - Information Systems Business Analysis
George Brown College
Toronto, ON08-2024
Bachelor of Engineering - Mechanical Engineering
Galgotias University
India01.2020
Skills
- Manual Testing
- Team leadership
- Automated Testing
- UFT
- Selenium
- API validation
- JIRA
- Rally
- SQL
- Agile
- Scrum
- Customer service
Certification
- ECBA
Timeline
Snap Support Staff
George Brown College
08.2024 - 04.2025
Team Lead Manager
Roots Canada
11.2023 - Current
Packaged Development Analyst
Accenture
11.2020 - 08.2023
Post-Grad Certificate - Health Informatics
George Brown College
Post-Grad Certificate - Information Systems Business Analysis
George Brown College
Bachelor of Engineering - Mechanical Engineering
Galgotias University
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