Owain Smith
Halifax,NS
Summary
- Dedicated and reliable presence with good leadership skills developed through work experience and schooling
- Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions.
- Well developed customer service skills with effective and timely communication skills
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
City of Toronto, Parks and Recreation
06.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Customer Service Representative
City of Toronto, Parks and Recreation
11.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Commerce Co-op - Accounting
Dalhousie University
Halifax, NS04-2028
High School Diploma -
Riverdale Collegiate Institute
Toronto, ON06-2024
Certification
National Lifeguard Pool Certification - Lifesaving Society
Standard First Aid With CPR-C - Lifesaving Society
Timeline
Lifeguard
City of Toronto, Parks and Recreation
06.2024 - 08.2024
Customer Service Representative
City of Toronto, Parks and Recreation
11.2020 - 03.2023
Bachelor of Commerce Co-op - Accounting
Dalhousie University
High School Diploma -
Riverdale Collegiate Institute
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