Oghenero Ovwagbedia

• Reproducing issues and troubleshooting complex technical issues by analyzing logs using saas2.0 product environment
• Configuring json and xml request and response files in rest API format
• Creating workflow processes for clients depending on requirement using AWS and sass 2.0 platforms tools
• Configured software products to meet customer requirements using a variety of tools such as SQL queries and scripting languages.
• Documented detailed technical specifications for custom development initiatives undertaken by engineers.
• Provided technical support for customers during the implementation process.
• Implemented changes requested by customers within established timelines while maintaining high standards of quality.
• Developed customized solutions based on client requests, ensuring that all requirements were met.
• Prepared status reports for customers detailing the current state of their implementations.

• Used ticketing systems like zendesk and JIRA to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Communicating with users experiencing difficulties to determine and document problems experienced

• Provided primary customer support to internal and external customers.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Responded to customer requests for products, services and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Fourth Year Engineering Project – Logisim Replacement

• Continuing improvements on Carleton-designed replacement for Logisim which we called RavenSim.

• Added save and load features for logism software

• GUI improvements to improve the user’s accessibility

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

• Supported instructor with test administration, curriculum development and assignment grading.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Tutored struggling students individually and in small groups to reinforce learning concepts.