Oussama zaanouni
Ottawa,Ontario
Summary
Attentive with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sephora
Ottawa, Canada
09.2023 - Current
- Highest sales per hour (SPLH) for 4 months.
- Employee of the Month for expertise.
- Wide product knowledge and expertise (Skincare, Haircare, Fragrance, Makeup).
- Training new associates.
- Creating a Welcoming Environment: Tailoring service to customer needs
- Sales and Cross-Selling by promoting and cross-selling beauty products to create multiword baskets
- Creating Memorable Shopping Experiences by engaging customer interactions
- Encourage team learning and development
- Process payments and handle refunds online and in-store
- Performed sales activities such as cashiering, stocking shelves, inventory management, and customer service.
Shift Lead
Miniso
Ottawa, Canada
09.2023 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Performed administrative tasks including filing documents, data entry.
Receptionist
Cabinet Dentaire Dr BAHRINI Tarek
Sousse , Tunisia
01.2022 - 11.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
MasHUp'22 Event
Ottawa, Canada
05.2022 - 05.2022
- Greeting guests and providing them with the necessary information about the event
- Timing new entrepreneurs while they present their business Ideas
- Helping with the organization of the voting process
Charity work with local organizations
01.2018 - 10.2021
Leo Club (leadership, experience, opportunity)
01.2018 - 10.2021
Education
Diploma - Business Management - Entrepreneurial Enterprise
ALGONQUIN COLLEGE
Ottawa, ON01.2024
High school graduation -
"Les Elites" High School
Sousse, Tunisia07-2020
French Baccalaureate -
Lycée Fénelon
Paris07-2021
Skills
- Written Communication
- Critical Thinking
- Verbal Communication
- Collaborative
- Team Planning
- Decision Making
- Adaptability Skill
- Leadership
- Multitasking Skills
- Business Management and Entrepreneurship
- Scheduling
- Office Management
- Time Management
References
- Christal, She/Her, (613) 867-1830, Talent & Business Operations Assistant Store Director, Sephora Rideau Centre
- Jesse, He/Him, jesse.m@miniso.ca, +1 (416) 450-5290, Miniso Canada Rideau Manager
Languages
- English
- French
- Arabic
Coursework
- Math
- Communication
- Skills for Success
- Financial Management and Accounting
- Retail Management
- Marketing Research
- Business Law
Languages
English
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Beauty Advisor
Sephora
09.2023 - Current
Shift Lead
Miniso
09.2023 - Current
MasHUp'22 Event
05.2022 - 05.2022
Receptionist
Cabinet Dentaire Dr BAHRINI Tarek
01.2022 - 11.2022
Charity work with local organizations
01.2018 - 10.2021
Leo Club (leadership, experience, opportunity)
01.2018 - 10.2021
Diploma - Business Management - Entrepreneurial Enterprise
ALGONQUIN COLLEGE
High school graduation -
"Les Elites" High School
French Baccalaureate -
Lycée Fénelon
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