Oussama Larfaoui

Client: Régie de l'Assurance Maladie du Québec (RAMQ).

• Architected and deployed scalable, cloud-based systems using Azure, ensuring seamless integration and high performance across diverse client environments, resulting in improved operational efficiency.
• Automated deployment processes by developing CI/CD pipelines with Azure DevOps and BICEP.
• Implemented SSO protocols like SAML and OAuth, enhancing user authentication.
• Successfully merged multiple SaaS platforms within Azure systems.
• Created Azure Communication Services and Speech Studio solutions to enhance client communication functionalities.
• Enhanced Azure cloud efficiency by evaluating performance metrics, driving substantial cost savings.
• Collaborated on creation of architecture for various projects, focusing on advanced data management techniques.
• Developed automation scripts with Ansible to handle routine server administration tasks.
• Monitored virtual machines and servers to maintain optimal performance.
• Partnered with security teams to develop and implement comprehensive cloud security policies.
• Developed disaster recovery strategies and implemented backup solutions on Azure, ensuring swift data restoration during outages.
• Assisted in migrating applications to Azure, guaranteeing minimal downtime.
• Contributed to the creation of cloud governance frameworks, establishing policies for resource management, tagging, and compliance monitoring.
• Contributed to PaaS Applicatif project by setting up and configuring necessary resources.
• Oversaw the migration of BizTalk services to Azure, guaranteeing flawless system integration aided by service bus and logic apps.
• Handled troubleshooting efforts to ensure stable system performance.

• Maintained system security through rigorous PCI DSS compliance measures.
• Served as a task force member for IT projects, facilitating property openings across EMEA.
• Designed robust backup and disaster recovery systems, optimizing data safety.
• Created and preserved technical documentation, streamlining procedures for smoother operations.
• Ensured reliability of IT infrastructure through proactive maintenance.
• Partnered with regional IT teams to synchronize infrastructure strategies and deploy customized solutions for each property.
• Readied IT systems and processes for corporate audits, ensuring documentation, configurations, and compliance measures aligned with organizational standards.
• Analyzed workflows and established priorities for daily operations.
• Monitored system performance and identified areas of improvement.

• Oversaw IT infrastructure operations, encompassing networks, servers, and office equipment.
• Ensured continuous service quality by offering prompt technical assistance and resolving advanced issues remotely as well as in person.
• Managed and improved databases, boosting performance.
• Assessed and installed security patches, reducing risks to meet industry standards.
• Led IT infrastructure deployments for new property launches in EMEA region.
• Swiftly addressed major IT incidents, minimizing disruptions.
• Collaborated with vendors and service providers to guarantee punctual delivery of IT services, hardware procurement, and maintenance support.
• Tracked IT infrastructure performance using analytical tools to detect bottlenecks, applying proactive measures to reduce downtime.

• Directed the implementation of IT infrastructure projects in Africa, focusing on network design, server setup, and specialized POS systems.
• Oversaw integration and migration of Oracle Micros POS systems and Opera PMS solutions, ensuring seamless functionality.
• Spearheaded transition of essential IT systems to new platforms, ensuring minimal downtime.
• Handled technical troubleshooting and support for a wide range of clients across multiple locations, ensuring high service standards.
• Optimized database operations, ensuring both secure access and reliable data management.
• Led training sessions for staff on new systems.
• Standardized technical documents to support continuous improvement initiatives.