OUSSAMA JAMAOUI

Customer service

• Developed strong relationships with clients, leading to increased trust and repeat business.
• My task was to switch personal Amazon accounts to Amazon Business accounts. I would visit small or large business owners in person, going door-to-door in a B2B approach.

Construction

• Installation and modification of staircases, setup of new buildings, and structural reinforcements.

• Performed staircase installations and alterations, contributed to the setup of new buildings, and carried out structural modifications to enhance durability.

Customer service

• My responsibilities included answering customer calls to book, modify, or cancel flights. I completed a two-week training program to gain a thorough understanding of the procedures and tools required for the role.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Construction

• Worked as an assembler on new train cars received from India.
• Ensuring all components were assembled in compliance with Canadian standards.
• Responsible for tightening, adjusting, and finalizing all wagon assemblies. Participated in the assembly of over 200 train units delivered to the site.

Customer service

• I was responsible for answering customer calls and coordinating the scheduling of pickups and deliveries to meet their needs.
• My responsibilities included answering customer calls, scheduling and canceling pickups and deliveries, as well as following up with clients via email or phone to ensure their requests were handled efficiently.