OUSSAMA IMARIREN
Toronto,ON
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
9
9
years of professional experience
Work History
National Key Account Manager
Kijiji Canada LTD
06.2021 - Current
- Building customer relationships to generate sales opportunities by acquiring new leads and upselling Kijiji products and services to existing clients
- Communicating, to a high standard, with clients at all levels of the business via phone calls, emails, and customized virtual product demonstrations
- Preparing regular sales reports on Salesforce forecasting accurate pipeline to achieve individual sales quotas
- Driving with thrive the full sales cycle from prospecting, introducing the solution, negotiating and closing the deal
- Reviewing, monthly and quarterly, the ad performance metrics of 300+ existing accounts across Canada
- Collaborating with Sales Development, Marketing, Product, Customer Success, and Revenue Operations to maintain strong knowledge of new and existing product offerings.
Bilingual Partner Support Specialist
ADVICENT Solutions
10.2020 - 06.2021
- Provided timely and accurate technical support to partners on Advicent products through phone, emails, and live screen share remote assistance, in both English and French
- Prioritized and solved complex technical issues based on established processes and workflows, escalating to the appropriate teams accordingly
- Collaborated with other members of the Partner Support team to analyze and respond to customer inquiries and share best practices with advisors
- Gathered feedback and enhancement requests from advisors and escalated them to developers for a better customer experience
- Recording, tracking, and documenting customer requests through Salesforce and Confluence.
Account Manager - Large Accounts
RedRose Cash Payment Solutions
08.2016 - 10.2020
- Established connections with C-Level executives from large organizations on all levels to run product demos in person and virtually
- Ensured the smooth transition process from the sales development team to manage the account and sell add-ons in software and hardware
- Communicated with all the large accounts through various communication channels like email, phone calls, web meetings and live chat
- Performed onsite and remote training to large organizations' staff members to be familiar with the software solution and ensured smooth deployment in the field
- Facilitated system setups and implementation with the help of the Development Team and delivery of the platform and the applications to the concerned parties
- Collaborated with Support and Tech team to ensure the implementation is successful and the clients are happy.
Business Development Representative - EMEA Region
RAFF Military Textile
12.2014 - 07.2016
- Built and maintained relations with new and existing businesses in the Military Textile and Equipment in Europe, Middle East and Africa
- Engaged the market using main communication channels such as cold calling, emailing, and through social media postings
- Followed up on sales leads, product preparation, quality control, payments, shipments, and deliveries while working closely with the Product, Marketing and Export departments
- Ensured accurate reporting of key activities and updated information in CRM database
- Represented the company in trade fairs and exhibitions on a national and international level.
Education
Master of Science - International Business Management
IAE De Poitiers (Double Degree Partnership With ESCA School of Management)
Poitiers, France07.2014
Master of Science - International Business
ESCA School of Management
Casablanca, Morocco07.2014
Skills
- Client Relationship Building
- Sales Lifecycle Management
- Key Account Management
- Business Development
- Cross-Functional Collaboration
- Account Retention
- Consultative Selling
- Lead Generation
Languages
English
Native or Bilingual
French
Native or Bilingual
Turkish
Professional Working
Timeline
National Key Account Manager
Kijiji Canada LTD
06.2021 - Current
Bilingual Partner Support Specialist
ADVICENT Solutions
10.2020 - 06.2021
Account Manager - Large Accounts
RedRose Cash Payment Solutions
08.2016 - 10.2020
Business Development Representative - EMEA Region
RAFF Military Textile
12.2014 - 07.2016
Master of Science - International Business Management
IAE De Poitiers (Double Degree Partnership With ESCA School of Management)
Master of Science - International Business
ESCA School of Management
Similar Profiles
Stephen Kennedy OmoloStephen Kennedy Omolo
Finance and Administration Lead at Kijiji Yeetu Community OrganizationFinance and Administration Lead at Kijiji Yeetu Community Organization
Kelvin Tumaini MushiKelvin Tumaini Mushi
Intern at Shamba Kijiji LtdIntern at Shamba Kijiji Ltd
Amandeep PhowAmandeep Phow
Scrum Master (Co-op) at EMR Holdings Canada Inc. O/a Shell CanadaScrum Master (Co-op) at EMR Holdings Canada Inc. O/a Shell Canada