Oussama Belaid
Toronto,ON
Summary
Highly skilled Banking Specialist with in-depth knowledge of banking operations and procedures. Strong focus on customer service, regulatory compliance, collection, and risk management. Proven ability to enhance operational efficiency and streamline workflow processes. Demonstrated success in fostering strong client relationships and improving overall bank performance.
Overview
4
4
years of professional experience
Work History
Banking Account Manager
Bank OF Montreal / Tata Consultancy Service
Toronto
02.2024 - Current
- Utilize problem-solving skills when dealing with difficult customers.
- Develop relationships with customers to encourage the resolution of overdue accounts.
- Manage a portfolio of client accounts.
- Contact clients to collect past due amounts and resolve payment issues.
- Make outbound calls to clients to discuss account status and payments.
- Handle inbound calls from clients regarding account inquiries and payment arrangements.
- Maintain accurate records of client interactions and account status updates.
- Provide exceptional customer service and support to clients.
Customer Support Specialist
BH Bank
Sousse, Tunisia
01.2021 - 02.2023
- Assist customers with opening new accounts or closing existing ones.
- Develop strategies for improving customer service processes within the bank.
- Answer questions about bank products and services to help customers make informed decisions.
- Advise customers on how best to use bank products and services for their needs.
- Processed deposits, withdrawals, transfers, payments, and check cashing.
Education
Master - Mechanical Engineering
Université De Sousse
Sousse, Tunisia07-2018
Skills
- Customer Service
- Client Relationship Management
- Previous experience in account management or a related field
- Proven ability to effectively manage client relationships and resolve payment issues
- Strong communication skills, both verbal and written both French and English
- Ability to handle a high volume of calls, with a target of over 120 calls per day
- Excellent organizational and time management skills
- Proficiency in basic computer applications, such as MS Office
- Performance Improvement
Languages
French
Native/ Bilingual
English
Full Professional
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Banking Account Manager
Bank OF Montreal / Tata Consultancy Service
02.2024 - Current
Customer Support Specialist
BH Bank
01.2021 - 02.2023
Master - Mechanical Engineering
Université De Sousse
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