Oussama Ayyadh
Waskaganish,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Manager
Northwest Company
04.2024 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
Store manager
Ratio Specialty Coffee Shop
12.2021 - 03.2024
- Recruiting, training, and supervising staff
- Preparing weekly work schedule for the staff and finding a suitable replacement in case of staff absence
- Ensuring that all expenses are within budget and identify ways to decrease operational food cost
- Receiving supplies and verifying the correct items and quantities has been delivered, with no expiry date.
- Checking the warehouse and ordering the needed items
- Resolving customers' complaints regarding food quality and customer service in general.
- Suggesting new menu items based on customers' references and feedbacks.
- Identifying strategies to retain new and attract new customers.
- Deposit the company's cash sales weekly .
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant manager
McDonald
11.2017 - 11.2019
- Checking food holding temperatures to ensure food safety compliance
- Managing cash position and making bank deposits
- Overseeing activities at the kitchen to ensure that all the quality procedures are followed
- Keeping labor costs low and ordering new supplies
- Overseeing activities in the kitchen to ensure that top quality foods are prepared
- Scheduling train and hire suitable employees for positions
- Dealing with each of team member individually and get them adequately informed on important issues and dues
- Welcoming customers and also provide them with the menu and inform them regarding if there are new offers and promotions
- Managing cash registers professionally
- Completing the procedures of the food safety at the beginning of every shift
- Completing the travel path by checking the cleanliness of the whole store whether inside or outside of it
- Making sure that all drive thru electronics boards are well functioning and same for all outside electronic logos
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Collaborator
Carrefour Hypermarket
12.2016 - 06.2017
- Maintaining the price labels as per latest offers
- Checking the stock of all products whether at the warehouse or the section
- Helping customers with finding the correct products and with returns
- Closing the shift as per company policy
- Coordinated with external collaborators on joint projects, facilitating smoother interactions between parties involved.
- providing accurate numbers and quantities during the inventory.
- maintain the organization of the warehouse and setting items easier to be accessible .
Housekeeper
Hilton Garden Inn
11.2015 - 06.2016
- Performing a Variety of cleaning duties such as sweeping and mopping, dusting and polishing
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Insuring that all rooms are cared for and inspected according to the standards
- Protecting equipment and make sure there are no inadequacies
- Notifying superiors on any damages, deficits, and disturbance
- Dealing with reasonable complaints / requests with professionalism and patience
- Checking stock levels of all consumables and replace when needed
- Adhering strictly to rules regarding health and safety and being aware of any company related practices
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Education
D.T.H TOURISTIC diploma - Tourism And Hospitality
Institut De Technologie Hôtelière Et Touristique
Tangier, Morocco 06-2015
hight school degree - Human Science
Fahd Ibn Abdelaziz
Tangier , Morocco06-2011
Skills
- Customer service
- Operations management
- Staff leadership
- Problem-solving abilities
- Multitasking Abilities
- sense of responsibility
- Professionalism
- physically strange for heavy duties
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Limited Working
Certification
- Customer Service Specialist Certification – National Restaurant Association.
Timeline
Food Service Manager
Northwest Company
04.2024 - Current
Store manager
Ratio Specialty Coffee Shop
12.2021 - 03.2024
Assistant manager
McDonald
11.2017 - 11.2019
Collaborator
Carrefour Hypermarket
12.2016 - 06.2017
Housekeeper
Hilton Garden Inn
11.2015 - 06.2016
D.T.H TOURISTIC diploma - Tourism And Hospitality
Institut De Technologie Hôtelière Et Touristique
hight school degree - Human Science
Fahd Ibn Abdelaziz
Similar Profiles
Noah MichaelNoah Michael
Grocery Clerk at Northwest CompanyGrocery Clerk at Northwest Company
Victor TroutVictor Trout
Tim Hortons Clerk at Northwest CompanyTim Hortons Clerk at Northwest Company
Jorja AlisappiJorja Alisappi
Cashier at Northwest CompanyCashier at Northwest Company