Summary
Work History
Education
Skills
Timeline
Overview
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Oupary Nanthavong

Oupary Nanthavong

London,ON

Summary

Dedicated Account Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Awarded Chairman Recipient for top sales in US & Canada. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Work History

Inside Sales Executive

Stericycle
01.2024 - Current
  • Developed and implemented sales strategies to increase revenue.
  • Consistently meet performance metrics such as call volume, talk time, and deal closure rates, contributing
    to the overall success of the sales team.
  • Surpassing sales goals over 130% monthly with implementation of diverse sales tools and strategies.
  • KPI: 65 daily calls, 8 daily agreements; 20 deals weekly; 80 deals monthly; over $40k in revenue monthly.
    Build strong relationships with clients through regular follow-ups, resulting in repeat business and
    referrals.
  • Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
  • Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.

Account Manager

Waste Connections Inc.
03.2023 - 01.2024
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Chairman Club award; Exceeded company-defined sales quotas.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Strengthened long-lasting client relationships base on accurate price quotes and customer-centric terms.

Inside Retention Specialist Sales

Stericycle
12.2021 - 03.2023
  • Manage cases within prescribed service level expectations and utilize effective sales skills to attain 100% of assigned revenue
  • Utilizing CRM (Customer Relationship Management) for lead follow-up, sale cycle disposition, pipeline management, and opportunity tracking
  • Proactively contacting customers who have been identified as “at risk” for cancelling services and attain save average minimum of 50%
  • Investigate customer needs and wants and suggest innovative ways of increasing customer satisfaction
  • Apply value based sales skills to identify client’s existing service issues and needs
  • Provide alternatives for consideration, ( i.e. fewer pick-ups, alternative pricing, etc )
  • Re-negotiate contracts and retain/up-sell revenue
  • Retain business by working with cross functional team members including transportation, purge and customer experience departments
  • Review invoicing issues to identify pricing discrepancies. Exercise appropriate level of discretion for credits and approvals in accordance with departmental policies
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Corporate Account Representative - National

Stericycle
07.2016 - 12.2021
  • Managed approximately 40 large client accounts within Canada and USA
  • Resolved customer shredding related issues and provided pricing/quotes via email and phone
  • Developed and maintained strong working relationships with facility managers and dedicated client contacts
  • Identified pricing errors and resolved billing related issues
  • Assisted with implementing new locations and setting up community shred events with local dispatch and provided follow-up communication
  • Assisted National Account managers by scheduling conference calls and completed meeting minutes
  • Ran and reviewed activity and environmental reports with clients
  • Adhere to National Account timeframes, policies, and procedures
  • Kept detailed records of daily activities through Salesforce and CRM.
  • Liaised between clients and transportation team to quickly resolve issues.

Senior Customer Service Representative

Loblaw
12.2015 - 07.2016
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Managed and executed over 40 customer orders via email and over 50 customer calls per day
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Worked with Quality Assurance department and Merchandising to resolve customer concerns

Student Property Manager

Private Owner
09.2006 - 05.2016
  • Handled tenant inquiries, complaints and concerns to consistently ensure customer/tenant satisfaction
  • Reviewed and approved new leases and ensured timely collection of rent
  • Ensured maintenance and conducted regular site inspections
  • Posted ads for room availability

Retention and Back Office Support Team Lead

WIND (Freedom) Mobile Canada
11.2009 - 05.2013
  • Resolved tier 2 escalations for technical and retail support calls
  • Assisted with training new employees and provided feedback to 5-10 people
  • Helped with backlog, such as Collections, Billing & Porting
  • Managed website blog, twitter and answered customer's inquiries
  • Verified account passwords and troubleshooting
  • Resolved interpersonal conflicts and implemented company procedures
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Applied Science - Social Work

Sheridan College
Oakville, ON
04.2014

Skills

  • Account management
  • Retention strategies knowledge
  • Business development
  • Relationship building skills
  • Project management specialist
  • Database management
  • Billing Analyst

Timeline

Inside Sales Executive

Stericycle
01.2024 - Current

Account Manager

Waste Connections Inc.
03.2023 - 01.2024

Inside Retention Specialist Sales

Stericycle
12.2021 - 03.2023

Corporate Account Representative - National

Stericycle
07.2016 - 12.2021

Senior Customer Service Representative

Loblaw
12.2015 - 07.2016

Retention and Back Office Support Team Lead

WIND (Freedom) Mobile Canada
11.2009 - 05.2013

Student Property Manager

Private Owner
09.2006 - 05.2016

Associate of Applied Science - Social Work

Sheridan College

Overview

19
19
years of professional experience

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Oupary Nanthavong