OUMOU BARRY
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals. Strengths in providing comprehensive network design and security frameworks. Certified in Cyber Security applied PenetrationTesting and Cyber Foundation/Quality Assurance. Bilingual (French-English).
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Representative
TELUS
05.2018 - Current
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends.
- Used ticketing systems to manage and process support actions and requests.
Cybersecurity Analyst Intern
S01ve
09.2022 - 01.2023
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities .
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information and reduce tickets by 50%.
- Recommend improvements in security systems and procedures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information
- Monitored computer virus reports to determine when to update virus protection systems
Linux Systems Administrator
SYSCO Food Services
01.2017 - 02.2017
- Sysco - Calgary, AB
- Monitored CPU, memory, hardware, and software operating systems
- Monitoring hardware for failures, diagnosing and tracking failures, and repairing failed equipment
- Interfacing with internal customers on issues, diagnosing and fixing user-related problems, troubleshooting incidents & problems reported on servers
- Analyzed network traffic and performance metrics to optimize system performance
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Resolved trouble tickets to reduce backlog from 45% TO 25%
Bilingual Customer Service Representative
FNAC - NICE
01.2012 - 06.2015
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with management when customer issues escalated and worked to find resolutions
- Initiated outbound calls to respond to inquiries and to follow up with previous contacts
- Upsold or cross-sell products and services when appropriate to fulfill customer needs or provide additional benefits
- Performed support ticket transaction resolution tasks and administrative functions
- Reduced called by 30% as Direct and guided customer to use self-serve from website
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and French speaking customers
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle
- Time (PHT) and Quality and Voice of Customer (VOC)
Education
Cyber Security Foundation And Penetration Test: Information Technology -
Retrain Canada
Calgary, AB01.2023
Master's degree - Human Resources Management
Sophia-Antipolis University
Nice06.2015
Bachelor's degree - Business Administration and Finance
Sophia-Antipolis
Nice2014
Skills
- Web Application Security
- Cyber Threat Intelligence
- Network Security
- Active Listening
- Vulnerability Assessment
- Vulnerability Management
- Cybersecurity Policy Development
- NIST
- Python
- Network Security Measures
- Penetration Testing
- Security Consultation
Certification
Stocking and Replenishing
Customer Outreach
Customer Feedback
Retail Sales Customer Service
Bilingual French
Staff Training
Microsoft Excel
Verbal and Written Communication
Ticket Purchasing
Additional Information
- (16) Oumou Barry | LinkedIn
Timeline
Cybersecurity Analyst Intern
S01ve
09.2022 - 01.2023
Technical Support Representative
TELUS
05.2018 - Current
Linux Systems Administrator
SYSCO Food Services
01.2017 - 02.2017
Bilingual Customer Service Representative
FNAC - NICE
01.2012 - 06.2015
Cyber Security Foundation And Penetration Test: Information Technology -
Retrain Canada
Master's degree - Human Resources Management
Sophia-Antipolis University
Bachelor's degree - Business Administration and Finance
Sophia-Antipolis
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