Oumayma Lamraoui
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Colombo Lounge
01.2024 - Current
- Greeted customers and provided excellent customer service
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Maintained inventory of liquor, beer, wine, and other beverage items
- Checked identification cards for proof of age prior to serving alcohol beverages
- Provided drink suggestions to customers based on their preferences
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Delivered food orders promptly and courteously
- Operated POS terminals to input orders, split bills and calculate totals
Barista
Cafe 513 Marle
03.2023 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Operated cash registers to process customer payments
- Stocked shelves with ingredients needed to make coffee drinks
- Labeled containers of milk for use in coffee drinks according to expiration dates
- Managed morning rush of customers daily with efficient, levelheaded customer service
Receptionist Assistant
Work Center
02.2019 - 07.2019
- Displayed professional standards at reception desk to impress visitors
- Greeted customers, delivery persons and official representatives
- Verified visitors' identification cards before allowing access to the building
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance
Call Center Sales Representative
Call Maroc
02.2017 - 03.2018
- Handled escalated calls professionally, working diligently towards mutually beneficial resolutions for both clients and the company.
- Developed strong rapport with customers, fostering long-term relationships and repeat business opportunities.
- Served as an effective liaison between customers and internal departments such as billing or technical support, streamlining communication and issue resolution.
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
Education
Diploma - Economics
Chang An
08.2021
Skills
- Meeting preparation
- Organization and efficiency
- Call handling
- Appointment Scheduling
- Safe Food Handling
- Supply Restocking
- Table Setting
- Guest Relations Management
- Point of Sale (POS) system operations
- Cash Handling
- Quality Control
- Building rapport
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Certification
smart serve
food handler certificate
Timeline
Bartender/Server
Colombo Lounge
01.2024 - Current
Barista
Cafe 513 Marle
03.2023 - 12.2023
Receptionist Assistant
Work Center
02.2019 - 07.2019
Call Center Sales Representative
Call Maroc
02.2017 - 03.2018
Diploma - Economics
Chang An
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