Oumarou Ndassah
Les Cedres,QC
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teaching Staff Member
Conseil scolaire des trois lacs
Montreal, QC
10.2007 - Current
- Developed and implemented a variety of teaching strategies to engage students in learning activities.
- Assessed student performance through written tests, projects, presentations, and other methods.
- Conducted parent-teacher conferences to discuss student progress.
- Collaborated with colleagues on lesson plans and instructional materials.
- Researched current teaching methods and best practices related to subject matter.
Custumer Service Air Innuit
Air Innuit
Innujak, QC
06.2013 - 09.2013
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Consulted with customers to resolve service and billing issues.
Customer Service Agent
Cameroon Airlines
Douala, LITT
10.2008 - 10.2009
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Éducation
University of Ottawa
Ottawa, ON03.2011
High School Diploma -
University of Paris 13
Paris10.2010
Skills
- Faculty Collaboration
- Serving Diverse Communities
- Interactive Teaching and Learning
Affiliations
- Soccer
Languages
French
Professional
English
Limited
Certification
- Driving licence
References
References available upon request.
Timeline
Custumer Service Air Innuit
Air Innuit
06.2013 - 09.2013
Customer Service Agent
Cameroon Airlines
10.2008 - 10.2009
Teaching Staff Member
Conseil scolaire des trois lacs
10.2007 - Current
Bachelor of Science - Éducation
University of Ottawa
High School Diploma -
University of Paris 13
- Driving licence