Oumaima EL HIMRI
Ottawa
Summary
Recent finance and business administration gradute with experience in Insurance and finance. Proven Marketing Specialist with a track record of exceeding sales quotas at Intact Insurance - Belair Direct through expert outbound calls and market analysis. Demonstrates strong sales proficiency and customer assistance skills, securing a top 3 seller position multiple times. Skilled in administrative support and adept at building customer relationships. Track record of positive academic performance and superior numerical and analytical skills. Pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs. Excellent report drafting and monthly statement analysis talents. Flexible and hardworking eager to listen, learn and support superiors.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Marketing Specialist
Intact Insurance - Belair Direct
3 2021 - Current
- Cold called over and transferred over 50 potential customers per day to help with marketing efforts and increase sales.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Made the top 3 ranking of sellers on multiple occasions and earned commission; more times than not.
- Built relationships with customers using strong persuasion and active listening skills.
Digital Customer Care Agent
Intact Insurance
08.2023 - Current
- Provided technical troubleshooting assistance to customers experiencing difficulties with online platforms or devices.
- Assisted customers in navigating company website and mobile applications, promoting a seamless user experience.
- Managed sensitive personal information with discretion according to data privacy guidelines during all interactions with clients.
- Actively listened to customer concerns and empathetically provided solutions that met their specific needs.
- Exceeded performance metrics in resolution timeframes while maintaining high levels of satisfaction among clients receiving digital support services.
- Contributed to the development of training materials for new agents, enhancing team efficiency and knowledge base.
- Maintained accurate records of customer interactions, tracking progress and follow-up actions when needed.
Cashier
Aubainerie
03.2020 - 03.2021
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing during warehouse management.
Babysitter
Freelance
10.2019 - 03.2020
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
Receptionist
École Secondaire Rideau
05.2019 - 08.2019
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Complexe Scolaire Al Qalam - Economy Specialized
DEC - Business Administration And Finance
La Cité Collégiale
01-2023
Skills
- Sales proficiency
- Product and service knowledge
- Outbound and inbound calls
- Effective prospecting
- Administrative support
- Customer assistance
- CRM management
- Project planning
- Scheduling
Languages
French
Excellent
English
Native or Bilingual
Personal Information
Title: Insurance - Marketing Specialist
Certification
New Born CPR certified
Certifications
03-2023
Software
Dialer
Timeline
Digital Customer Care Agent
Intact Insurance
08.2023 - Current
Cashier
Aubainerie
03.2020 - 03.2021
Babysitter
Freelance
10.2019 - 03.2020
Receptionist
École Secondaire Rideau
05.2019 - 08.2019
Marketing Specialist
Intact Insurance - Belair Direct
3 2021 - Current
High School Diploma -
Complexe Scolaire Al Qalam - Economy Specialized
DEC - Business Administration And Finance
La Cité Collégiale
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