EUNHEE (RELLA) SHIN
Toronto,ON
Summary
I am a Dedicated & Adaptable professional recognized by peers for my effective analytical and communication skills.
I am an Enthusiastic individual with expertise in various work sectors. I strive to Provide quality customer service and contribute to the success of my team.
I work hard to maintain a clear level of communication with all parties (external & internal) and seek to understand needs before making the appropriate decisions & recommendations that elevate my work.
-Visa Type : Permit - WP (EXP 2024/04/17)
-Availability to commence work: Immediately
Overview
12
12
years of professional experience
Work History
Hospitality Worker
Casino Dealer
05.2023 - 09.2023
- Progression and supervising roulette game
- Managing table and value non-value chips
- Explaining rules and providing service to players as requested
Assistant manager
Human Co., Ltd. Skin Clinical Trial Center
04.2020 - 09.2022
- Generated repeat business through exceptional customer service
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Successfully managed budgets and allocated resources
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cashier Clerk
Mc Donald’s
05.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supervised and lead the Mystery shopper program
Bakery & Barista Clerk
Krispy Kreme Doughnuts
11.2011 - 12.2012
- Greeted customers
- Trained and Mentored new staff
- Supervised and lead the Mystery shopper program
Education
Bachelor of Arts - International Trade
Korea National Open University
Seoul, South Korea08.2021
No Degree - Chinese Language Division, Language
National Taiwan University
Taipei, Taiwan02.2017
Associate Degree of Interpretation And Translation - Chinese Interpretation & Translation
Baewha Women’s University
Seoul, South Korea02.2015
Skills
- Customer Relationship Management
- Staff Supervision
- Staff Training
- Cash Handling
- Administrative Support
- Billing and Filing
- Work Prioritization
- Continuous Improvements
- Financial Transactions
Languages
Korean
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Professional Working
Japanese
Professional Working
Timeline
Hospitality Worker
Casino Dealer
05.2023 - 09.2023
Assistant manager
Human Co., Ltd. Skin Clinical Trial Center
04.2020 - 09.2022
Cashier Clerk
Mc Donald’s
05.2013 - 05.2014
Bakery & Barista Clerk
Krispy Kreme Doughnuts
11.2011 - 12.2012
Bachelor of Arts - International Trade
Korea National Open University
No Degree - Chinese Language Division, Language
National Taiwan University
Associate Degree of Interpretation And Translation - Chinese Interpretation & Translation
Baewha Women’s University
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