Oulaya El Aktif
Cincinnati,Ohio
Summary
- Trilingual: Arabic, French, English - Ability to manage high workload and meet deadlines - Excellent interpersonal communication skills - Organized, diplomatic, autonomous, meticulous, reliable, discreet and team work.
Overview
14
14
years of professional experience
Work History
Amazon Associate Problem Solving
Amazon
Cincinnati, Ohio
10.2022 - Current
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Arabic Tutor
Self-employer
Cincinnati, Ohio
02.2020 - 11.2024
- Provided individualized instruction to motivate and challenge each student at their own level.
- Mentored high school-level students preparing for college entrance exams in Arabic literature.
- Developed and implemented Arabic language lesson plans for students of all ages.
- Created instructional materials, such as handouts, activities and worksheets to help students learn Arabic grammar, pronunciation and vocabulary.
- Conducted assessments to evaluate student's understanding of the Arabic language.
- Communicated effectively with parents regarding their child's progress in learning Arabic.
- Instructed small groups of students in conversational Arabic to improve fluency.
- Adapted teaching methods according to each student's individual needs or interests.
Electrical Engineer
University ELjadida
Morocco
12.2014 - 06.2016
- - diagnose and repair malfunctioning systems by using test equipment
- - Documented every detail of the board bring-up process for reference and analysis
- - maintenance of high-quality service standards expected by management
- - Performed a variety of engineers to discuss the design and implementation of engineering projects that meet company standards
Call Center Representative/Arabic-French Interpret
Cincinnati State Community College
Cincinnati, Ohio
06.2011 - 05.2014
- Problem solving: ability to come up with an effective solution to an issue
- Interpersonal communication: being able to communicate with people from all over the world
- Customer service: offering assistance to all the current and potential customers, answering questions, and fixing problems
- Time management: Handel a certain number of calls each day
- Sat in on meetings to provide members with oral translations of conversations and information
- Delivered real time, accurate oral translations and interpretations for clients
- Interpreted conference calls and other workplace communications in real life
- Read legal documents, scientific articles or news reports and rewrite into specified language
Education
Certificate of Technical Studies - Data Analytics
CodeYou Kentucky
Kentucky08-2025
Electrical engineer -
University ELjadida
Morocco06.2014
High School Diploma -
College of Excellence
Guelmim, Morocco06.2010
Skills
- Caring and Responsible
- Creative Thinking
- Age-Appropriate Activities
- Behavior Management Techniques
- Recordkeeping Requirements
- Group Discipline
- Time Management
- Coordination and Teamwork
- HTML
- Python
- Decipher computer hardware, configure it, troubleshoot it, and upgrade it
- Problem-Solving
- Organization and Attention to Detail
- Progress Reports and Documentation
- Safety Monitoring and Management
Hobbies and Interests
- Camping
- Hiking
- Walking
- Reading
Timeline
Amazon Associate Problem Solving
Amazon
10.2022 - Current
Arabic Tutor
Self-employer
02.2020 - 11.2024
Electrical Engineer
University ELjadida
12.2014 - 06.2016
Call Center Representative/Arabic-French Interpret
Cincinnati State Community College
06.2011 - 05.2014
Certificate of Technical Studies - Data Analytics
CodeYou Kentucky
Electrical engineer -
University ELjadida
High School Diploma -
College of Excellence
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