Oula Hafez

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• work as PJ in stow, lunching a new FC in Edmonton "yeg2", training a new hairs.
• working in different departments as ISS, NON Inventory ,stow, pick, learning.
• Handled all delegated tasks, including training and supervising.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Improved operations by working with team members and customers to find workable solutions.
• Trained and mentored junior staff on customer service strategies and techniques.
• Worked to meet or exceed special targets for specific product promotions.
• Listened to customer needs.
• Identified customer needs and wants.
• Worked varied hours to meet seasonal and business needs.
• Analyzed customer data to identify trends and anticipate customer needs.

• Set up new accounts and listed personal, demographic and payment information in the system.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Contacted private individuals or businesses by telephone to solicit sales.
• Provided timely, courteous and knowledgeable responses to information requests.
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Processed customer service orders promptly to increase customer satisfaction.
• Made appointments with interested customers according to schedule availability.
• Responded to questions with knowledgeable responses.
• Achieved sales targets on daily basis.
• Maintained proficiency in revenue and sales.
• Collaborated with management to resolve concerns and problem calls.
• Broke down objections using friendly, persuasive strategies.
• Made hundreds calls per day.
• Helped new telemarketers learn best practices, communication strategies and performance standards.
• Trained new hires and led team of 5 telemarketers.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.