Otto Baughman
Solana Beach
Summary
Reliable server with great customer service, POS experience and order retention. Excelled with years of restaurant experience in many different roles and atmospheres. Competent multitasker with a drive to move up into a management role.
Overview
4
4
years of professional experience
Work History
Server
Dave & Buster's
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously in addition to customers needs on the game floor.
- Worked with the host stand to insure quick and efficient seating and service to guests.
- Worked with multiple POS systems (Micros and OneDine) while troubleshooting technical problems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Back Server
Hilton
05.2022 - 10.2022
- Maintained relations with guests throughout their stays.
- Assisted servers, managers and kitchen staff with food prep, side work and cleaning.
- Used down-time to stock and prepare for potential guests needs.
- Understanding of breakfast, lunch and dinner menus and common upsells.
Host
Carvers Steaks & Chop
10.2021 - 05.2022
- Created a welcoming environment while providing assistance throughout the bar and restaurant.
- Communicating with servers about seating rotations, reservations and guest requests.
- Understanding needs of party hosts for private room events.
- Trained new staff on POS, table numbers and menu knowledge
FOH Associate
In-N-Out Burger
07.2020 - 09.2021
- Excelled in all areas including order taking, food prep and drive-thru operations
- Earned multiple promotions from management
- Reliable team leader and trainer for new staff
- Efficient in opening and closing duties
Education
High School Diploma -
Torrey Pines High School
Encinitas, CA06.2022
Skills
- Fine dining
- Guest engagement
- Safe food handling
- Service expertise
- Menu memorization
- Tableside etiquette
Accomplishments
- Dave & Busters Employee of the Month Award - 02/24
- Hilton Lead Trainer for Back Server Promotion - 07/22
- Carvers Steak & Chop Owner Recognition - 03/22
- In-N-Out Level 5 Associate Promotion - 05/21
Timeline
Server
Dave & Buster's
10.2022 - Current
Back Server
Hilton
05.2022 - 10.2022
Host
Carvers Steaks & Chop
10.2021 - 05.2022
FOH Associate
In-N-Out Burger
07.2020 - 09.2021
High School Diploma -
Torrey Pines High School
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