Divya Bhalla
91 Woodridge Crescent, Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Home Instead Senior Care Home
02.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Completed bi-weekly payroll for 150 employees.
- Trained team members on new services and applications to support growth.
Recruiting Coordinator
Randstand
09.2021 - 11.2022
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 50 interviews each week.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated incoming job requisitions and applications.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked alongside global business leader to deploy new training strategies.
Recruitment Specialist
Express Employment Professionals
08.2021 - 09.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Post-Graduate Certificate - Project Management
Algonquin College
Ottawa,ON2021
Graduate Certificate - Human Resource Management
Algonquin College
Ottawa, ON2020
Bachelor of Arts -
Delhi University
Delhi, India2018
Skills
- Full cycle recruiting
- Candidate pipeline management
- Background checking
- In-depth knowledge of HR Compliance
- Contract Negotiation
- Termination procedures
- Coaching and mentoring
- Benefits and compensation
Other Work Experience
Cashier/Customer Service Associate - Walmart
Ottawa, ON
Sept 2020- Present
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Food counter attendant - Subway
Ottawa, ON
July 2020 - Sept 2020
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Monitored food supplies and notified management to restock limited inventories.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Reconciled cash drawer and corrected any errors.
- Demonstrated knowledge and applied proper food handling standards.
Timeline
Service Coordinator
Home Instead Senior Care Home
02.2023 - Current
Recruiting Coordinator
Randstand
09.2021 - 11.2022
Recruitment Specialist
Express Employment Professionals
08.2021 - 09.2021
Post-Graduate Certificate - Project Management
Algonquin College
Graduate Certificate - Human Resource Management
Algonquin College
Bachelor of Arts -
Delhi University
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