Otsemaye Onowode
Airdrie,AB
Summary
Dynamic and service-oriented professional with extensive experience in hospitality and customer engagement, seeking to bring my skills to Emirates as a cabin crew member. Skilled in delivering exceptional guest experiences, fostering cross-cultural connections, and ensuring safety and comfort in fast-paced environments. Adept at resolving issues promptly, maintaining high standards of service, and thriving as part of a diverse team.
Overview
10
10
years of professional experience
Work History
GUEST SERVICES SPECIALIST
FAIRMONT CHÂTEAU
03.2023 - 09.2024
- Delivered an exceptional first impression by offering a warm, professional, and personalized welcome during check-ins and check-outs, setting the tone for a luxurious guest experience
- Acted as a trusted ambassador for the hotel by providing tailored recommendations on local attractions, amenities, and dining options, enriching guests' stays and fostering positive community connections
- Resolved guest concerns promptly and empathetically, turning potential challenges into opportunities to exceed expectations and reinforce brand loyalty
- Ensured seamless operational efficiency by meticulously managing administrative duties, including accurate data entry, organized record-keeping, and effective filing systems
- Uphold Fairmont's commitment to excellence by consistently delivering high-quality service that reflected the brand's reputation for luxury and care
EVENTS MANAGER
IWG
01.2020 - 03.2023
- Provided exceptional service as the primary point of contact for clients, ensuring their needs were met before, during, and after events, fostering a customer-centric experience
- Supported a diverse clientele by tailoring solutions and offering personalized assistance, enhancing client satisfaction and repeat business
- Managed event logistics with a hands-on approach, coordinating schedules, resolving on-site issues, and maintaining clear communication with clients and stakeholders
- Cultivated a welcoming environment for attendees, ensuring their comfort and promptly addressing any concerns or inquiries with professionalism and empathy
- Collaborated with cross-functional teams to deliver seamless, high-quality events while consistently exceeding customer expectations
Project Manager
THE FIRST GROUP
11.2018 - 01.2020
- Provided front-line service to a global clientele, showcasing a proactive and culturally sensitive approach to understanding and exceeding customer needs
- Coordinated and hosted client-facing events, serving as a direct liaison and ensuring a smooth, enjoyable experience for all attendees
- Delivered comprehensive support to guests, addressing inquiries, managing schedules, and offering on-the-spot solutions to maintain high satisfaction levels
- Conducted post-event follow-ups with clients, gathering feedback to implement service enhancements and build lasting relationships
- Maintained a professional demeanor under pressure, exemplifying adaptability and strong interpersonal skills in high-paced environments
MARKETING COMMUNICATIONS MANAGER
TRANSCORP HILTON
09.2014 - 11.2018
- Coordinated marketing and communications efforts, emphasizing customer engagement and brand loyalty
- Partnered with hospitality teams to elevate guest experiences through tailored events and services
- Managed social media channels, responding to comments and messages, and improving the brand's online reputation
- Assisted in the planning and execution of digital marketing campaigns, achieving a 20% conversion rate
Education
DIPLOMA - BUSINESS ADMINISTRATION MARKETING
NORTH AMERICAN COLLEGE OF TECHNOLOGY
TORONTO01.2022
BACHELOR OF ARTS - ENGLISH & LITERARY STUDIES
DELTA STATE UNIVERSITY
01.2005
Skills
- Outstanding customer service
- Interpersonal communication
- Cultural adaptability
- Multilingual collaboration
- Safety awareness
- Emergency response awareness
- Problem-solving
- Conflict resolution
- Professional grooming
- Presentation
Languages
Timeline
GUEST SERVICES SPECIALIST
FAIRMONT CHÂTEAU
03.2023 - 09.2024
EVENTS MANAGER
IWG
01.2020 - 03.2023
Project Manager
THE FIRST GROUP
11.2018 - 01.2020
MARKETING COMMUNICATIONS MANAGER
TRANSCORP HILTON
09.2014 - 11.2018
DIPLOMA - BUSINESS ADMINISTRATION MARKETING
NORTH AMERICAN COLLEGE OF TECHNOLOGY
BACHELOR OF ARTS - ENGLISH & LITERARY STUDIES
DELTA STATE UNIVERSITY
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