JEREMIAH OTOKPA
Winnipeg
Summary
Dynamic IT Support Analyst with a proven track record at Waterloo Cell Phones and Electronics, adept at resolving complex technical issues and enhancing network security. Skilled in problem-solving and project support, I effectively prioritize tasks and implement solutions that optimize performance and streamline processes.
Overview
3
3
years of professional experience
Work History
IT Support Analyst
Waterloo Cell Phones and Electronics
01.2024 - Current
- Manage and resolve escalated technical issues, collaborating with senior staff and vendors to implement solutions.
- Provide support for network infrastructure, business systems, and internet connectivity issues for internal users.
- Perform regular maintenance tasks, including system monitoring and proactive issue mitigation to ensure optimal performance.
- Document all issues and solutions in a centralized log for reference by other team members and technical support staff.
- Execute security patching and updates on servers and workstations in compliance with internal policies.
- Assist in the execution of IT projects, ensuring deliverables are met within deadlines and project requirements.
Technical Support Engineer
Cobranet Limited
10.2021 - 12.2023
- Administered and maintained internal IT infrastructure, ensuring network security and optimal performance.
- Provided technical support for server environments and network-related issues, offering effective troubleshooting solutions.
- Conducted root cause analysis of recurring issues and implemented corrective measures to prevent future disruptions.
- Worked collaboratively with various departments to enhance IT systems and streamline internal processes.
- Managed IT documentation, including system configurations and maintenance logs.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2024
Skills
l Technical Skills
l Software and Tools
l Problem Solving
l Prioritize tasks effectively
Project Support
Languages
English
Full Professional
Timeline
IT Support Analyst
Waterloo Cell Phones and Electronics
01.2024 - Current
Technical Support Engineer
Cobranet Limited
10.2021 - 12.2023
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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