Otis Mack
QC
Summary
Dynamic professional with a proven track record at Hayat Montreal, adept in customer service and complex problem-solving. Excelled in enhancing customer satisfaction and crafting high-quality cocktails, demonstrating strong multitasking and an engaging personality. Achieved significant improvements in service efficiency and team collaboration, contributing to a positive work environment and increased profits. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Bartender
Hayat Montreal
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Mechanic
Canadatire
03.2022 - 03.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Investigated customer complaints to identify cause of malfunctions.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Bartender/Restaurant Server
Playgroundpoker
06.2020 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
GED -
Ecole Automobile
Montreal06.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-Solving
- Hospitality service expertise
- Relationship Building
- Vendor Management
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
playing football
i love palying organise football with a group of friends on tuedays thursdays and sarturdays
Timeline
Bartender
Hayat Montreal
05.2024 - Current
Mechanic
Canadatire
03.2022 - 03.2023
Bartender/Restaurant Server
Playgroundpoker
06.2020 - 01.2023
GED -
Ecole Automobile
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