OTHNIEL JEN-NORRIS GNIMADI

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

IMPACT TECH FOUNDATION, Accra, Ghana, 

Tech Support for Non-profits, 05/01/23, 06/01/23, 

Coordinated technical support services for non-profit organizations, addressing software and hardware issues, providing troubleshooting assistance, and ensuring seamless operation of IT systems, resulting in minimal disruptions to daily operations., Implemented streamlined processes for managing IT resources and expenses, optimizing budget allocation and reducing overall costs by 15%, thereby enabling non-profits to allocate more resources towards their core mission., Led a team of tech support volunteers in assisting multiple non-profits with their IT needs, ensuring timely and effective resolution of technical challenges, and maintaining a high level of client satisfaction with an average rating of 90% based on feedback surveys.

• Thursday (Evening)
• Friday (Evening)
• Saturday(All-day)
• Sunday (All-day)